Transforming business

Shared service centres mean more value-added activities for their respective organizations – a vision UNICEF shares.

Chrystel Trazié, UNICEF Staff member listening to a girl at school in Odienné, in the North East of Côte d'Ivoire.

UNICEF and several UN agencies have adopted the shared services model and centralized transactional services in one or more service centres. Several are in Budapest, along with more than 100 private-sector service centres, many of whom have been operating for a decade or more.This provides opportunities for UNICEF to benchmark against industry standards, apply best practices and share knowledge.

The Centre is committed to excellence in its delivery of global services. Our business model places customer service, continuous business improvement, knowledge-sharing and innovation at its core.

As shared service centres evolve, absorb more functions and reach maturity, they can generally provide more value-added activities to their respective organizations – a vision UNICEF shares. The GSSC works with UNICEF country offices to identify opportunities to further streamline operations and to centralize more non-location dependent activities.

Graphic displaying the typical maturity cycle of a service centre showing that GSSC is about to reach the point where it is value-centric.
The typical maturity cycle for a service centre. GSSC is poised to become value-centric.

The shared centre model also positions UNICEF to support the UN reform agenda outlined by UN Secretary General António Guterres – it’s a plan that includes process simplification, increased transparency and improved delivery of the United Nations’ mandate.

"The goal of reform is a 21st-century United Nations focused more on people and less on process, more on delivery and less on bureaucracy. The true test of reform will be measured in tangible results in the lives of the people we serve – and the trust of those who support our work." 

UN Secretary General António Guterres, 27 November 2018

See how UNICEF is driving operational change and future vision

Link to video on it's hosted site.
The nerve-centre of UNICEF: Global Shared Service Center (GSSC)