Delivering results
Driving efficiency and innovation through centralized services, empowering UNICEF to deliver for every child.
Celebrating a decade of impact: the GSSC at UNICEF
Since its establishment in September 2015, the GSSC has evolved from a transactional centre into a strategic partner for UNICEF, driving efficiency, delivering cost savings and reducing organizational risk across the globe. In 2025, as the GSSC marks its 10th anniversary, it continues to advance UNICEF’s mission by modernizing business operations and enabling offices worldwide to focus on delivering life-changing results for children.
The GSSC at a glance
- Serving UNICEF globally since 2015
- Over $10 billion processed annually
- 96 per cent customer satisfaction in 2024
- Supporting 132 country offices and 52 emergency contexts
- Driving efficiency, innovation and business modernization
2024 Highlights
- Over 1.2 million transactions processed in HR, payroll, finance and customer care
- $10.8 billion in payments managed, including $2.2 billion in procurement services for governments
- Supported emergency response in 52 countries, enabling swift delivery of assistance
- Maintained 92 per cent service timeliness and quality, and 96 per cent customer satisfaction
Innovation and transformation
- Piloting Recruitment Administrative Services to streamline hiring
- Rolling out direct consultant invoicing, reducing administrative burden for country offices
- Initiating office modernization practices to simplify processes and support new ways of working
Looking ahead
The GSSC is committed to continuous improvement, investing in automation, digital transformation and strategic partnerships. As UNICEF’s operational needs evolve, the GSSC will continue to deliver value, efficiency and innovation, helping UNICEF protect the rights of every child, today and into the future.