Information and Feedback Centres

Improving accountability to Rohingya refugees in Cox’s Bazar, Bangladesh

Bangladesh. Rohingya Refugee child and mother
UNICEF Bangladesh/2019/Kiron


In close partnership with the local NGOs, UNICEF established information and feedback centres (IFCs) in key locations in the refugee camps and host communities with community volunteers for outreach and dialogue. IFCs provide information and referral on available services and receive and respond to community feedback, grievances and complaints via two-way, face-to-face interactions with community members, thereby playing a fundamental role in UNICEF’s communication with communities (CwC) and community mobilization and outreach efforts. Details of this critical initiative and first-hand accounts from affected community members are documented in this case study.

Case study -1 cover
Dr. Hakan Ergül
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