Tips for parents on how to communicate with their children's school

During a crisis like the COVID-19 pandemic, strengthening communication, transparency and trust is key to proper containment measures.

Tips for parents on how to communicate with their children's school
04 September 2020

At the start of the new school year, communication between schools, parents/caregivers, students, and teachers is critical to ensure that everyone has a clear understanding of what needs to be done, by whom and how. In times of uncertainty, like the COVID-19 pandemics, it is important that parents continue to feel engaged with their children’s schools. Schools should maintain regular contact with parents, through teachers and staff.

We strongly encourage you to communicate openly with the school’s staff, on a regular basis. Rely on their guidance to take the appropriate decisions so that your child continues to be educated in a safe environment.


Here are some important pieces of information that you should ask from your child’s school:
  1. Up-to-date information about COVID-19 and measures taken by the school to reduce risks on students.
  2. Measures/actions expected from parents/caregivers and students.
  3. Advice on good health and hygiene practices - everyday protective measures on how to stop the spread of COVID-19.
  4. Who to contact for questions and concerns related to COVID-19.
  5. If any cases were detected among students and/or staff, and what solutions are proposed by the school to avoid further infection.
  6. How parents/caregivers can support the learning process and the school to become better.
  7. Changes in the academic curriculum and school schedule.
  8. The psychological support offered by the school.
  9. The measures taken to ensure that children with underlying health conditions can continue with their education (online or in schools).
  10. The mechanisms for sharing your concerns with school staff including the possibility to be invited to collaborative meetings where you can express your opinions and priorities.