On ASEAN Social Workday, MSSI, with support from UNICEF, launches the Child Protection Information and Case Management Digital System (Primero CPIMS+ to protect children from violence, abuse and harmful practices

14 March 2024
On ASEAN Social Workday, MSSI, with support from UNICEF, launches the Child Protection Information and Case Management Digital System (Primero CPIMS+ to protect children from violence, abuse and harmful practices
UNICEF Timor-Leste/2024/Raraujo

Dili, 14 March 2024 - In a commendable move to prevent and respond to violence against children in Timor-Leste, the Ministry of Social Solidarity and Inclusion, (MSSI), with support from the United Nations Children’s Fund, (UNCEF), today launched Primero, a case management web application that helps social service providers to coordinate critical support to vulnerable children. In addition, MSSI also released a comprehensive report on Country-Led Evaluation of Social Welfare Workforce Capacity Building Initiatives in Timor-Leste, 2016 to 2022, which provides evidence-based recommendations to guide the future processes and programs of capacity development of Social Workers Workforce in Timor-Leste. 

This historic launch coincided with the commemoration of ASEAN Social Workday, a day designated to raise awareness on social service workforce’s critical role in protecting the most vulnerable and marginalised individuals from violence, harm and abuse. 

Her Excellency, Verónica das Dores, Minister of Social Solidarity and Inclusion, did the first log in to the system, to symbolise the first step in activating what will become the backbone of Timor-Leste’s nationwide child protection social service practice. The Minister also applauded the invaluable contribution being made by social workers across the country. 

Currently six other countries in the East Asia and Pacific Region have advanced in the use of Primero to support social services workers like Child Protection Officers with their daily work, including the registering of cases of violence against children as well as coordinate timely and efficient referral of cases through various protection stakeholders such as police, social and medical services. 

The launch of Primero is the culmination of many years of hard work by the staff at MSSI, including at the sub national levels, and UNICEF in Timor-Leste, with technical support from UNICEF’s Regional Office and Headquarters. The rollout of Primero is being financially supported by UNICEF, the government of Australia, and the Bureau for Humanitarian Assistance of USAID. 

“Primero is yet another milestone achieved by the 9th Constitutional Government of Timor-Leste to strengthen the Child Protection System in any setting. From now on, I am confident that Child Protection Officers (CPOs) will be able to provide, timely, robust follow-up support. This digitised system has features which alert CPOs to act, by indicating the place where abuse has taken place, and also guide them on how to record every information safely and in a confidential manner”, said the Minister Dores.   

The introduction of Primero to Timor-Leste, comes at a time when there are concerted efforts from the Government, Civil Society, communities, and the United Nations Agencies, to address incidences of violence, abuse and neglect of children and young people in the country.  According to available data, the prevalence of violence against children is high in Timor-Leste. Children are also vulnerable to harmful practices such as child labour, violent discipline and child marriage –practices which are influenced by socio-economic factors. Primero has been contextualized to be used in all contexts, including during emergencies and for children in communities, homes as well as in residential care institutions.

“Without solid and efficient case management and referral systems in the country, too many children who have faced violence and abuse, will continue to fall through the cracks.  UNICEF therefore congratulates the Government of Timor-Leste for this milestone of digitizing case management to prevent and respond to episodes of violence, abuse and harmful practices,” said UNICEF Country Representative, Bilal Aurang Zeb Durrani. 

Primero will make data handling easier and more efficient for front-line protection and social welfare workers, thereby freeing up their time to rapidly respond to these cases on the ground. In addition, the application will help national and municipality-based supervisors to monitor and report on the work of their teams at community level, thereby generating credible evidence for the Ministry’s programming and policy development on child protection. 

With support from UNICEF and other development partners, Primero has been contextualized to Timor-Leste through a year-long rigorous process to ensure that the system aligns with the National Standard Operational Procedures for the Protection of Children and with the recently enacted Law on Protecting Children and Youth in Danger.  Just two weeks ago, ten staff of MSSI participated in an intensive training of trainers’ course, preparing them to roll out the system nation-wide. 

For more information, please contact:
Ministry of Social Solidarity and Inclusion 

Octavia Maria Marçal, Xefe Departamentu Media, MSSI, +670-77946388/74621360

Tapuwa Loreen Mutseyekwa, Advocacy and Communication Specialist, tmutseyekwa@unicef.org ; Phone: +670-77231103  
Antonio Gomez, Communication Officer, email agomez@unicef.org ; Phone: +670-77322441



ASEAN nia Loron Servisu Sosial, MSSI, ho apoiu husi UNICEF, lansa Sistema Informasaun Protesaun Labarik no Jestaun Kazu (Primeiru CPIMS+ atu proteje labarik sira husi violénsia, abuzu no prátika aat sira.

Dili 14 Marsu 2024 - Iha movimentu ida-ne'ebé di'ak tebes atu prevene no responde ba violénsia hasoru labarik sira iha Timor-Leste, Ministeriu Solidariedade Sosial no Inkluzaun (MSSI), ho apoiu husi Fundu Nasoins Unidas ba Labarik (UNCEF), ohin lansa ona Primero, aplikativu internét jestaun kazu ida-ne'ebé ajuda fornesedór servisu sosiál sira atu koordena apoiu krítiku ba labarik vulneravel sira. Aleinde ne'e, MSSI mós fó sai relatóriu ida-ne'ebé komprensivu kona-ba Avaliasaun Nasional ba Inisiativa sira atu Harii Kapasidade Forsa Traballu ba Seguransa Sosial iha Timor-Leste, 2016 to'o 2022, ne'ebé fornese rekomendasaun bazeia ba evidénsia hodi orienta prosesu no programa sira ba dezenvolvimentu kapasidade Forsa Traballador Sosial iha Timor-Leste iha futuru.

Lansamentu istóriku ida-ne'e koinside ho komemorasaun Loron Servisu Sosial ASEAN nian, loron ida-ne'ebé deside atu hasa'e konsiénsia kona-ba papél krítiku husi forsa servisu sosiál nian hodi proteje ema sira ne'ebé vulneravel no marjinalizadu liu husi violénsia, estragu no abuzu.

Sua Exelensia, Veronica das Dores, Ministra Solidariedade Sosial no Inkluzaun, halo primeiru rejistu ba sistema ne'e, hodi simboliza pasu dahuluk hodi aktiva saida mak sei sai hanesan pontu importante ba prátika servisu sosiál protesaun labarik iha Timor-Leste nian iha nivel nasionál. Ministra mós apresia kontribuisaun ne'ebé maka serbisu sosiál sira halo iha nasaun laran tomak.

Agora dadaun nasaun neen seluk iha Rejiaun Azia Leste no Pasifiku halao uluk ona utilizasaun servisu sosiál sira hanesan Ofisial Protesaun Labarik sira ho sira-nia servisu loroloron nian, inklui rejistu kazu violénsia hasoru labarik sira, nune'e mós koordena referénsia ba kazu sira ho tempu no efisiente liu husi parte-interesada oioin hanesan polísia, servisu sosiál no médiku.

Lansamentu Primero ne'e sai nu'udar kulminasaun ba tinan barak husi servisu maka'as husi funsionáriu sira iha MSSI, inklui iha nivel sub-nasional, no UNICEF iha Timor-Leste, ho apoiu tékniku husi Gabinete Rejional no Kuartel-Jeral UNICEF nian. Primero hetan apoiu finanseiru husi UNICEF, Governu Australia no Gabinete Asistensia Umanitariu USAID nian.

"Primero mós sai nu'udar pasu ida tan ne'ebé Governu Konstitusional da 9 Timor-Leste atinji hodi hametin Sistema Protesaun Labarik iha kualkér fatin. Hahú husi agora, ha'u fiar katak Ofisial Protesaun Labarik (OPLs) sei bele fó apoiu ba akompañamentu ne'ebé forte. Sistema dijitalizadu ida-ne'e iha funsaun sira ne'ebé fó avizu ba OPL sira atu atua, hodi hatudu fatin abuzu ne'ebé akontese, no mós orienta sira kona-ba oinsá atu rejista informasaun hotu-hotu ho seguru no konfidensiál," dehan Ministru Dores.  

Introdusaun Primero ne’e ba Timor-Leste, mai iha tempu ne'ebé Governu, Sosiedade Sivil, Komunidade no Ajensia Nasoins Unidas nian haka'as an atu responde ba insidénsia violénsia, abuzu no neglijensia labarik no joven sira iha nasaun ne'e. Tuir dadus ne'ebé disponivel, prevalénsia violénsia hasoru labarik aas iha Timor-Leste. Labarik sira mós vulneravel ba prátika ne'ebé aat hanesan traballu infantil, dixiplina violentu no prátika kaben sedu ne'ebé afeta husi fatór sosio-ekonomiku sira. Primero kontestualizadu ona atu uza iha kontestu hotu-hotu, inklui durante emerjénsia no labarik sira iha komunidade, uma no mós iha instituisaun kuidadu rezidensiál sira.

"La iha sistema jestaun kazu no referál ne'ebé metin no efisiente iha nasaun ne'e, labarik barak liu ne'ebé hasoru violénsia no abuzu, sei kontinua ignora husi abuzu. UNICEF kongratula Governu Timor-Leste ba pasu/hakat ida-ne'e hodi dijitaliza jestaun kazu hodi prevene no responde ba akontesimentu violénsia, abuzu no prátika aat sira," dehan Reprezentante País UNICEF, Bilal Aurang Zeb Durrani.

Primero sei fasilita no efisiente liu tratamentu dadus ba servisu-nain sira iha liña oin no servisu-nain sira iha área sosiál, hodi nune'e bele fó sira-nia tempu atu hatán lalais ba kazu sira-ne'e iha rai-laran. Aleinde ne'e, aplikativu ne'e sei tulun supervizor nasionál no munisípiu sira atu monitoriza no halo relatóriu kona-ba sira-nia ekipa nia servisu iha nivel komunidade, hodi nune'e bele hamosu evidénsia kredivel ba programa no dezenvolvimentu polítika Ministeriu nian kona-ba protesaun labarik.

Ho apoiu husi UNICEF no parseiru dezenvolvimentu sira seluk, Primero kontestualiza ona ba Timor-Leste liu husi prosesu ida-ne'ebé rigorozu durante tinan ida atu asegura katak sistema ne'e aliña ho Padraun Nasional Prosedimentu Operasional Protesaun Labarik no ho Lei Protesaun Labarik no Juventude iha Perigu ne'ebé foin lalais ne'e aprova ona. Iha semana rua liubá, funsionáriu na'in sanulu husi MSSI partisipa iha treinamentu intensivu ida kona-ba treinador sira-nia kursu, hodi prepara sira atu hala'o sistema iha nasaun laran tomak.


Ba informasaun detallu bele kontaktu:
Ministerio Solidadridade Social e Inclusão (MSSI):

Octavia Maria Marçal, Xefe Departamentu Media, MSSI, +670-77946388/74621360

Tapuwa Loreen Mutseyekwa, Advocacy and Communication Specialist, tmutseyekwa@unicef.org ; Phone: +670-77231103  
Antonio Gomez, Communication Officer, email agomez@unicef.org ; Phone: +670-77322441

Media contacts

Tapuwa Loreen Mutseyekwa
Advocacy and Communication Specialist
UNICEF Timor-Leste
Tel: +67077231103
Tel: +670 331 1297, Extension: 1820
Antonio Gomes
Communication Officer (Tetum)
UNICEF Timor-Leste
Tel: +670 7723 2441
Tel: +670 331 1300, Extension: 1821


UNICEF promotes the rights and wellbeing of every child, in everything we do. Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.

For more information about UNICEF Timor-Leste and its work for children, visit www.unicef.org/timorleste

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