Respectful care and Effective Communication Toolkit
A comprehensive guide for healthcare workers
Highlights
The Respectful Care and Effective Communication Toolkit serves as a comprehensive guide for healthcare workers aiming to enhance communication and interpersonal relationships between providers and clients, ultimately improving client satisfaction and the overall experience of care.
Endorsed by the Ministries of Health in both Tanzania Mainland and Zanzibar, this toolkit exemplifies the practical application of respectful care principles. It is designed for everyday use by healthcare workers, particularly in Primary Health Care (PHC) settings.
The toolkit incorporates effective communication techniques and practical examples to strengthen healthcare workers' abilities in mastering key provider-client interactions across all service delivery points. This approach contributes to enhancing the quality of services and enriching clients' care experiences.
This guide is part of UNICEF Tanzania’s ongoing efforts to strengthen the health system and promote compassionate, people-centred care nationwide.
