Frequently asked questions
Find answers to the most frequently asked questions about UNICEF
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- Bahasa Indonesia
General questions on UNICEF
- What is UNICEF?
- What is UNICEF doing in Indonesia?
- How can I request UNICEF to support my project activity or organization?
- Can UNICEF sponsor my child/ family?
- How is UNICEF accountable for its work?
- Does UNICEF conduct surveys asking for personal data?
- How to verify if someone claiming to represent UNICEF is real?
- What are UNICEF Indonesia's official social media accounts?
1. What is UNICEF?
UNICEF is the United Nations Children's Fund. UNICEF has helped save more children's lives than any other humanitarian organization.
When UNICEF was created on 11 December 1946 to help children in war-torn Europe, China and the Middle East, the acronym stood for "United Nations International Children's Emergency Fund."
In Indonesia, UNICEF started working in 1948. Our first programme was providing emergency assistance to avert a famine on the island of Lombok.
By 1953, UNICEF's mandate was extended to address the needs of children in the developing world. At that time, the words "international" and "emergency" were dropped from the organization's name, making it simply the United Nations Children's Fund.
Learn more about what UNICEF does to help children survive, thrive, and fulfil their potential.
2. What is UNICEF doing in Indonesia?
UNICEF’s programmes in Indonesia include child survival & child health, education, child protection, nutrition, water & sanitation, and social policy.
We support Indonesia’s Government to help every girl and boy in Indonesia reach their potential and ensure that no child is left behind.
Our collaboration with the Government of Indonesia is governed by the “Country Programme Action Plan”, with seven main goals:
- Reduce stunting among children under 5 years to 14%
- Double the percentage of households using clean drinking water to 15%
- Reduce infant mortality by one third, from 24 to 16 deaths per 1,000 live births
- Reach up to 90% of children aged 12-23 months who are fully immunized
- Increase participation in early childhood education from 63% to 72%, and adopt innovations to improve access and learning for the most marginalized children
- Increase the coverage of health, social or law enforcement services for girls and boys who have experienced violence from 10% to 20%
- Reduce the percentage of children living in poverty based on the national poverty line from 11.8% to 9%.
Further information:
3. How can I request UNICEF to support my project activity or organization?
All programmes by UNICEF Indonesia are governed by the agreed Country Programme Action Plan with the Government of Indonesia. UNICEF is not in the position to provide assistance based on individual requests.
To explore if/ how your organization could become part of our programmes for children, please get in touch with our technical experts in your area of work.
4. Can UNICEF sponsor my child/ family?
UNICEF is not in the position to provide financial assistance to individual children or families.
5. How is UNICEF accountable for its work?
UNICEF has an established Information Disclosure Policy that outlines explicitly its commitment to making information about programmes and operations available to the public. As a signatory to the International Aid Transparency Initiative (IATI), UNICEF provides open and comprehensive public access to operational and programme data through its Transparency Portal.
6. Does UNICEF conduct surveys asking for personal data?
UNICEF Indonesia sometimes conducts surveys for research purposes, but only on its official social media channels or websites.
We also will not ask for any PII (Personally Identifiable Information) in a survey.
7. How to verify if someone claiming to represent UNICEF is real?
- UNICEF Indonesia only solicits & collects donations on its official channels (link to your question in “donations” section). If you encounter a suspicious donation solicitation from someone online/offline, please report this to: jakarta@unicef.org.
- UNICEF Indonesia sometimes conducts surveys for research purposes, but only on its official social media channels or websites. We also will not ask for your personal information. If you encounter a suspicious survey on social media asking for your personal information, please report this on the platform you encountered it. If it involves an impersonation of UNICEF, please report it to: jakarta@unicef.org.
- UNICEF Indonesia's official email addresses are of the form abcxys@unicef.org or @unicef.id. If you encounter anyone claiming to represent UNICEF from an email address that does not end in "@unicef.org" or “@unicef.id”, please report this to jakarta@unicef.org.
- UNICEF Indonesia’s official social media accounts are as follows. If you encounter any social media profile that appears to impersonate UNICEF, please help us report this to: jakarta@unicef.org.
- If you encounter anyone suspicious claiming to be a UNICEF influencer/supporter asking for donation or personal information, please report this to influencers-id@unicef.org.
8. What are UNICEF Indonesia's official social media accounts?
UNICEF Indonesia’s official social media accounts and websites are as follows:.
- Find our official website on unicef.org/indonesia
- Find our official fundraising website on supportunicefindonesia.org
- Find list of UNICEF Indonesia’s social media here
- Find U-Report Indonesia’s social media here
Donating to UNICEF
- I have a question regarding my donation. How can I contact UNICEF?
- How can I make a donation to UNICEF?
- I would like to donate on behalf of my community/ group/ school, how can I do it?
- Can I collect cash and coins for UNICEF?
- I would like to raise funds for UNICEF. Can I use UNICEF logo?
- Can I make in-kind donation to UNICEF?
- How can my company support UNICEF?
- How can I get UNICEF merchandise and /or Pendekar Anak bracelet?
- I am trying to donate online, but the link doesn't work or I am receiving failed notification.
- I was just approached by someone asking me to donate to UNICEF. I also receive suspicious emails that claim to be from UNICEF. How do I know if I’m dealing with a real UNICEF representative or email?
- How much of the money goes to children?
- Is my personal data recorded by UNICEF safe and secured?
1. I have a question regarding my donation. How can I contact UNICEF?
Our Donor Care team is happy to assist you on 021-3111 1200 (Monday to Friday, 9 am - 4 pm, except national holidays), or you can send us an email to donorlove@unicef.id. We will be delighted to support you.
2. How can I make a donation to UNICEF?
Every gift will make a difference for children in Indonesia and we are very grateful for your donation. You can become to be regular donor (monthly basis) as “Pendekar Anak” or one time through,
- Our fundraising website on unicef.id
- Meeting us in our booth, you can find our team here
- Our telemarketing team by contacting them on +6221-2985-4343 or +6221-2938-9863
The regular monthly donation is not time-bound. Our programs are sustainable, so your long-term donation may help more children in Indonesia.
3. I would like to donate on behalf of my community/ group/ school, how can I request the e-certificate?
Many thanks for your kind support to us! You can wire the donation right away to once of our bank account below.
Please send the transfer proof of your donation to donorlove@unicef.id and fill in our UNICEF Indonesia Donation E-Form. We are happy to provide an e-certificate for any donation with a minimum of IDR 2.000.000. Kindly fulfill the form UNICEF Indonesia Donation e-Certificate Form for the e-certificate request.
We will process the certificate during our Donor Care operational hours after the donation is confirmed in UNICEF Indonesia's account.
4. Can I collect cash and coins for UNICEF?
We are very happy to hear that you would like to do this for us. We really appreciate your support!
If we could make a suggestion, please consider collecting the donations online. This tends to be much safer. We have an online donation page unicef.id, or you could set up your own fundraising page to collect donations on kitabisa.org. Here is a guideline to collect donations for UNICEF on kitabisa.com: Guideline - Cara menjadi Penggalang Dana UNICEF kitabisa.com (only available in Indonesian).
Cash collections however have major regulations under Indonesian law, and by nature cash always presents security issues with regard to the safe handling of money. Kindly transfer the collected cash to our bank account mentioned in here and send us an email to donorlove@unicef.id for donation record and administration.
5. I would like to raise funds for UNICEF. Can I use the UNICEF logo?
We are sure you understand that we have to be very careful regarding the use of the UNICEF logo. Please contact our Partnerships Team at partnerships.id@unicef.org to discuss what is possible.
6. Can I make in-kind donation to UNICEF?
Many thanks for thinking of us and for your intention to support our work with your products. At this point, we are not in the position to accept and use in-kind donations. Currently we only received cash donation.
7. How can my company support UNICEF?
To get more information on how to partner with UNICEF, kindly visit: Partner with UNICEF or send an email to partnerships.id@unicef.org.
8. How can I get UNICEF merchandise?
UNICEF does not sell any official merchandise in Indonesia. Any products you can find on e-commerce, etc. are not authorized and mostly fake. There are some international online shops in other country like market.unicefusa.org. Regarding Pendekar Anak bracelet, it is given to our new regular monthly donors that donate in the specific period and campaign through website. Sometimes UNICEF also hands out specific merchandise on some events.
9. I am trying to donate online, but the link doesn't work or I am receiving failed notification
We apologize for any inconvenience. Please send us email to donorlove@unicef.id so we canget in touch with you to complete your donation. If you have a screenshot of the error message, it would be great to attach it in the email. We are grateful for your support, and thanks for making us aware that there is something on our website that does not work.
10. I was approached by or received a call from someone who claimed to be UNICEF staff. How can I confirm that this is real?
We understand your concerns, and yes please better be safe! UNICEF Indonesia only solicits & collects donations on from its official channels and UNICEF-authorized fundraisers operate in fixed locations only. Please see UNICEF donation guide for a current list of fundraising locations, along with other information on our official fundraising channels.
If you are a current or prospective donor, you may receive email from the following:
- Email from UNICEF of the form abcxyz@unicef.org or abcxyz@unicef.id or abcxyz@info.unicef.org
- Email from our customer service provider of the form abcxyz@sgsupport.com
- Email from our payment gateway partner for e-wallet donation payment of the form notifications@xendit.co
If you experience suspicious activity in the name of UNICEF, please contact us immediately at donorlove@unicef.id.
11. How much of the money goes to children?
For every Rp.100,000 donated by the Indonesian public (based on data in 2019):
- Around Rp. 72,000 went directly to our programs for children
- We used just around Rp. 5,000 to cover UNICEF’s operations in Indonesia, such as administration, human resources, etc
- We used Rp. 23,000 to invest in our fundraising and raise an additional Rp. 100,000 to benefit more children in Indonesia. So, your donation also helps raise even more money for children.
For more information on where donations go, and where they come from, please refer to the UNICEF Indonesia Annual Report page.
12. Is my personal data recorded by UNICEf safe and secured?
Our donation process as well as data management have already been certified by PCI DSS (Payment Card Industry – Data Security Standard) and use https connection protocol. We ensure that your data is secured when you donate through all the channels (website, face to face team, and telemarketing). All of our process is designed to give highest security standards for your personal dan donation data.
Working or volunteering for UNICEF
1. How can I apply for a job with UNICEF?
You can find information about current UNICEF’s vacancies on: UNICEF Current Vacancies or UNICEF Indonesia LinkedIn.
2. What is the Junior Professional Officers Programme?
The Junior Professional Officers (JPO) programme provides young professionals interested in pursuing a career in development an opportunity to acquire handson experience in multilateral cooperation. JPOs work in one of UNICEF's programme areas, either at headquarters or in a country or regional office. Learn more.
3. How can I find an internship or volunteer at UNICEF?
Our Internship Programme offers students the opportunity to acquire practical experience in UNICEF's work. Learn more about eligibility requirements and how to apply.
UNICEF does not recruit volunteers directly. If you have an undergraduate degree, several years of work experience and are interested in long-term volunteer opportunities in developing countries, you may be eligible for entry into the United Nations Volunteer (UNV) programme. This is a United Nations common programme, which recruits volunteers for assignments throughout the United Nations system, including UNICEF. Application procedures and information are available at the UNV Web site.
If you are a young person, you can also share ideas and opinions on U-report platform. For more information about U-Report, please visit: U-Report website or send an email to: IDS-ureport@unicef.org.
You could also do some positive activity by do some fundraising for UNICEF on kitabisa.com platform with this guideline: Guideline - Cara menjadi Penggalang Dana UNICEF kitabisa.com
Miscellaneous
- I am a young person. What do you have for me?
- I am a member of the press. Where do I go for information?
- How can I obtain and use UNICEF videos, photos and other multimedia materials or UNICEF data and reports; and what are the terms of use for these UNICEF materials?
- Can I visit UNICEF office or see a UNICEF programme?
1. I am a young person. What do you have for me?
If you are a young person, you can also share your ideas and opinions on U-Report platform. For more information about U-Report, please visit U-Report Instagram @ureportindonesia to know the recent update or opportunities. For any collaboration or queries, send an email to IDS-ureport@unicef.org.
You could also do some positive activity by doing some fundraising for UNICEF on kitabisa.com platform with this guideline: Guideline - Cara menjadi Penggalang Dana UNICEF kitabisa.com or email to donorlove@unicef.id for more information.
2. I am a member of the press. Where do I go for information?
Our Press Centre has the latest press releases, official statements, expert sources, and more. For additional information, you can also contact our Media team: Kinanti Pinta Karana Communication Specialist kpkarana@unicef.org.
3. How can I obtain and use UNICEF videos, photos and other multimedia materials or UNICEF data and reports; and what are the terms of use for these UNICEF materials?
UNICEF photographs, videos, audio, print materials and other assets are available to professional media and others for authorized use. Visit our WeShare database to explore our multimedia packages.
For data and reports, kindly access our Research and Reports page or UNICEF Global site. For inquiry through email, please send your email to jakarta@unicef.org.
If you wish to mirror, reproduce, republish or translate any of the information available on the website for wider dissemination, please refer to UNICEF’s copyright and terms of use. The unauthorized use of the UNICEF name and logo is against international law and is expressly forbidden.
4. Can I visit UNICEF office or see a UNICEF programme?
To visit UNICEF office, please make an appointment in advance with the respective staff. Kindly email to jakarta@unicef.org in advance.