Frequently asked questions
Find answers to the most frequently asked questions about UNICEF
General questions on UNICEF
1. What is UNICEF?
UNICEF is the United Nations Children's Fund. UNICEF has helped save more children's lives than any other humanitarian organization.
When UNICEF was created on 11 December 1946 to help children in war-torn Europe, China and the Middle East, the acronym stood for "United Nations International Children's Emergency Fund."
In Indonesia, UNICEF started working in 1948. Our first programme was providing emergency assistance to avert a famine on the island of Lombok.
By 1953, UNICEF's mandate was extended to address the needs of children in the developing world. At that time, the words "international" and "emergency" were dropped from the organization's name, making it simply the United Nations Children's Fund.
Learn more about what UNICEF does to help children survive, thrive, and fulfil their potential.
2. What is UNICEF doing in Indonesia?
UNICEF’s programmes in Indonesia include child survival & child health, education, child protection, nutrition, water & sanitation, and social policy.
We support Indonesia’s Government to help every girl and boy in Indonesia reach their potential and ensure that no child is left behind.
Our collaboration with the Government of Indonesia is governed by the “Country Programme Action Plan”, with seven main goals:
- Reduce stunting among children under 5 years to 14%
- Double the percentage of households using clean drinking water to 15%
- Reduce infant mortality by one third, from 24 to 16 deaths per 1,000 live births
- Reach up to 90% of children aged 12-23 months who are fully immunized
- Increase participation in early childhood education from 63% to 72%, and adopt innovations to improve access and learning for the most marginalized children
- Increase the coverage of health, social or law enforcement services for girls and boys who have experienced violence from 10% to 20%
- Reduce the percentage of children living in poverty based on the national poverty line from 11.8% to 9%.
3. How can I request UNICEF to support my project activity or organization?
All programmes by UNICEF Indonesia are governed by the agreed Country Programme Action Plan with the Government of Indonesia. UNICEF is not in the position to provide assistance based on individual requests.
To explore if/ how your organization could become part of our programmes for children, please get in touch with our technical experts in your area of work.
4. Can UNICEF sponsor my child/ family?
UNICEF is not in the position to provide financial assistance to individual children or families.
5. How is UNICEF accountable for its work?
UNICEF has an established Information Disclosure Policy that outlines explicitly its commitment to making information about programmes and operations available to the public. As a signatory to the International Aid Transparency Initiative (IATI), UNICEF provides open and comprehensive public access to operational and programme data through its Transparency Portal.
Donating to UNICEF
- I have a question regarding my donation. How can I contact UNICEF?
- How can I make a donation to UNICEF?
- I would like to donate on behalf of my community/ group/ school, how can I request the e-certificate?
- Can I collect cash and coins for UNICEF?
- Can I make in-kind donation to UNICEF?
- I would like to raise funds for UNICEF. Can I use UNICEF logo?
- How can I get UNICEF merchandise?
- How can my company support UNICEF?
- How much of the money goes to children?
- How does UNICEF allocate the donation fund?
- I was approached by or received a call from someone who claimed to be UNICEF staff, how can I confirm?
- Why I cannot proceed my payment donation on UNICEF website?
- I did my donation, why I am still receiving failed notification?
1. I have a question regarding my donation. How can I contact UNICEF?
Our Donor Careline team is happy to assist you on 021-8066 2100 (Monday to Friday, 9 am - 5 pm, except national holidays), or you can send us an email to email@example.com.
2. How can I make a donation to UNICEF?
Every gift makes a difference, and we are very grateful for your donation.
- Online on unicef.id.
- Call us on 021-5317 0999 or 2995 0909
- Or if you prefer to meet us in person, you can find the locations of our promotion team here.
Did you know that you can also become a "Pendekar Anak" and make a small donation every month? Please consider setting up a regular gift and join our "Pendekar Anak" community.
3. I would like to donate on behalf of my community/ group/ school, how can I request the e-certificate?
Many thanks for your generous donation! Please send the transfer proof of your donation to firstname.lastname@example.org and fill in our UNICEF Indonesia Donation E-Form. We are happy to provide an e-certificate for any donation with a minimum of IDR 2.000.000.
(Please note that we will process the certificate during office hours after the donation is confirmed in UNICEF Indonesia's account, or after we have received proof of the donation).
4. Can I collect cash and coins for UNICEF?
We are very happy to hear that you would like to do this for us. We really appreciate your support!
Cash collections however have major regulations under Indonesian law, and by nature cash always presents security issues with regard to the safe handling of money. If you would like to collect cash for us, please bank the money as quickly as possible and transfer it to us as described above.
If we could make a suggestion, please consider collecting the donations online. This tends to be much safer. We have an online donation page unicef.id, or you could set up your own fundraising page to collect donations on kitabisa.org.
Here is a guideline to collect donations for UNICEF on kitabisa.com: Guideline - Cara menjadi Penggalang Dana UNICEF kitabisa.com (only available in Indonesian).
5. Can I make in-kind donation to UNICEF?
Many thanks for thinking of us and for your intention to support our work with your products. At this point, we are not in the position to accept and use in-kind donations. We could, however, help to put you in touch with one of our implementing partners, if that would be of interest to you.
6. I would like to raise funds for UNICEF. Can I use the UNICEF logo?
We are sure you understand that we have to be very careful regarding the use of the UNICEF logo. If you are a company, please contact our Partnerships Team at email@example.com to discuss what is possible. If you are an individual who wants to raise funds for us at an event, among your friends, or online, please drop us an email at firstname.lastname@example.org.
7. How can I get UNICEF merchandise?
The only products we have at the moment are our UNICEF wristband and our COVID-19 safety pouch, which are exclusively reserved for our monthly donors. If you would like to become a Pendekar Anak too and receive them, please sign up on unicef.id or call our Donor Careline 021-5317 0999/ 2995 0909.
UNICEF does not sell any official merchandise in Indonesia. Any products you can find on Tokopedia etc. are not authorized and mostly fake! There are some international online shops in other country like market.unicefusa.org and market.unicef.org.uk.
9. How much of the money goes to children?
For every Rp.100,000 donated by the Indonesian public in 2019:
- Around Rp. 72,000 went directly to our programmes for children
- We used just around Rp. 5,000 to cover UNICEF’s operations in Indonesia, such as administration, human resources, etc.
- We used Rp. 23,000 to invest in our fundraising and raise an additional Rp. 100,000 to benefit more children in Indonesia. So, your donation actually helps raise even more money for children.
For more information on where donations go, and where they come from, please see our most recent UNICEF Indonesia Annual Report.
10. How does UNICEF allocate the donation fund?
In 2019, UNICEF Indonesia allocated its programme funding across different program sectors as follows
For more details, please refer to our UNICEF Indonesia Annual Report.
11. I was approached by or received a call from someone who claimed to be UNICEF staff. How can I confirm that this is real?
We understand your concerns, and yes please better be safe!
You can find our official phone numbers as well as the locations of our fundraising team here on our website.
If you experience suspicious activity in the name of UNICEF, please also contact us at email@example.com. All of our promotion team members should also have an identification card with a number and full name.
12. I am trying to donate online but it doesn't work!
We apologize for any inconvenience. Can you please send us and email to firstname.lastname@example.org and we will get in touch with you to complete your donation. We are really grateful for your support, and thanks for making us aware that there's something on our website that doesn't work. If you have a screenshot or error message, it would be great to attach it.
13. I did my donation online, but I am receiving a failed transaction notification!
We apologize for any inconvenience. Can you please send us and email to email@example.com and we will get in touch with you to check your donation. We are really grateful for your support, and thanks for making us aware that there's something on our website that doesn't work. If you have a screenshot or error message, it would be great to attach it.
Working or volunteering for UNICEF
2. What is the Junior Professional Officers Programme?
The Junior Professional Officers (JPO) programme provides young professionals interested in pursuing a career in development an opportunity to acquire handson experience in multilateral cooperation. JPOs work in one of UNICEF's programme areas, either at headquarters or in a country or regional office. Learn more.
3. How can I find an internship or volunteer at UNICEF?
Our Internship Programme offers students the opportunity to acquire practical experience in UNICEF's work. Learn more about eligibility requirements and how to apply.
UNICEF does not recruit volunteers directly. If you have an undergraduate degree, several years of work experience and are interested in long-term volunteer opportunities in developing countries, you may be eligible for entry into the United Nations Volunteer (UNV) programme. This is a United Nations common programme, which recruits volunteers for assignments throughout the United Nations system, including UNICEF. Application procedures and information are available at the UNV Web site.
You could also do some positive activity by do some fundraising for UNICEF on kitabisa.com platform with this guideline: Guideline - Cara menjadi Penggalang Dana UNICEF kitabisa.com
- I am a young person. What do you have for me?
- I am a member of the press. Where do I go for information?
- Can I visit UNICEF office or see a UNICEF programme?
1. I am a young person. What do you have for me?
If you are a young person, you can also share your ideas and opinions on U-Report platform. For more information about U-Report, please visit U-Report Instagram @ureportindonesia to know the recent update or opportunities. For any collaboration or queries, send an email to IDSfirstname.lastname@example.org.
You could also do some positive activity by doing some fundraising for UNICEF on kitabisa.com platform with this guideline: Guideline - Cara menjadi Penggalang Dana UNICEF kitabisa.com or email to email@example.com for more information.
UNICEF photographs, videos, audio, print materials and other assets are available to professional media and others for authorized use. Visit our WeShare database to explore our multimedia packages.