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PRIVACY NOTICE

Learning Passport and Passport to Earning

Last Updated: April 2025

Learning Passport (“LP”) and Passport to Earning (“P2E”) Learning Passport (“LP”) and Passport to Earning (“P2E”), are two education and skilling platforms and learning management systems provided by UNICEF, with support from Microsoft. UNICEF is an international organization of the UN system. It understands how important privacy is for users (children, caregivers, teachers) and is committed to creating a safe and secure environment for learners of all ages, in line with its own rules and regulations, including UNICEF’s Policy on Personal Data Protection. UNICEF acts as controller of all personal data activities described in this Privacy Notice and can be contacted as set out below in Section 11.

WHAT DOES THIS PRIVACY NOTICE COVER?

This Privacy Notice sets out how the LP and P2E platforms collect, use, store and disclose your information in connection with your access to and use of the LP and/or P2E in your country.

Throughout this document, we use the term “Caregiver”. Caregiver means a caregiver, caretaker, legal guardian, or other individual legally responsible for a child under 13 years of age using the platform.

WHAT IS PERSONAL INFORMATION?

For the purposes of this Privacy Notice, “personal information” is any information that enables us to identify you, directly or indirectly, by reference to any identifiers such as your name, address, phone number, email address, identification number, location data, online identifier - or one or more other factors specific to you as an individual that would allow us to identify you.

By logging into these platforms, whether online or through the mobile application, you agree with how we use and protect your personal information as set out in this Privacy Notice. The legitimate basis for the processing of your personal information is your or your caregiver’s consent.

If you are under 13 years of age, you should only use the LP and P2E with the oversight of a caregiver or by a teacher or at school, as part of your school's curriculum or for self-learning at home.

If you are under 16 years of age, please talk to your caregivers who are caring for you, and make sure that they agree that you use these platforms under the terms described in this notice.

IN SIMPLE TERMS: HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

Personal information is any information that can allow somebody to identify you. Because we respect your right to privacy, we will only use your personal information as described in this notice as acknowledged by you.
We will only ask you for the personal information that we need in order to give you access to LP and P2E so you can make the best use of it in your country.
The data collection may vary per country. The data we collect in your country is set out in Annex 1. We need different information in different countries because LP and P2E in each country serve a different audience of children and young people (including students, jobseekers, entrepreneurs, out-of-school individuals, youth leaders, among others), teachers/trainers, and education and skilling officials.
We do not use your information for anything other than to give you access to LP and/or P2E and allow you to use these platforms. We will not create advertising or commercial profiles about you or sell your personal information to target advertisement to you, or for any other purposes.
We do not knowingly collect any additional personal information from our users, other than for purposes explicitly disclosed in this Privacy Notice.
We will not keep your personal information for longer than is necessary for the stated purposes except to the extent required by UNICEF internal rules and regulations.
You can ask us at any time to delete your account including all your personal information by writing to [email protected]. Please specify the Learning Passport or Passport to Earning URL (e.g., https://ghana.learningpassport.org) and login details you used for registration (e.g., phone number including country code or email address) in your email to delete an account. Note that we may not be able to delete your information in all instances for audit and program monitoring purposes, but we will take all necessary steps to not use such records for future analysis.
The data collected on LP and P2E, including the information in the annex, may be shared with the relevant Government Ministry (for example, Education/ Youth/ Sports and Development/Labor or Employment) of your country to understand users’ enrollment and completion of courses on the LP and P2E in your country. Data is typically shared in aggregate, but some Governments may request individual user data on course enrollment and completion.
The data collected on LP and P2E, including the information in the annex may be also shared with education partners working with UNICEF who help us implement the program and communicate with learners on their progress and share information on job support. You can see the names of implementing/ government partners in Annex 2.

1. WHAT INFORMATION DO WE COLLECT FROM YOU?

Account Information

When you register for an account, the LP and P2E require you to enter your

first name,
last name and
email or phone number or social media account.

In addition, most LP and P2E platforms will request basic demographic information of users, including

gender,
age,
grade,
highest level of educational attainment,
region,
any other specific profile field information.

A list of profile fields collected by the LP and P2E in different countries is included in Annex 1. Only the most necessary information deemed essential to delivering education and skilling programmes by governments/ education partners is collected. This will be updated periodically if countries make any changes to their platforms and to include new countries that start using LP and/or P2E.

In some countries, information might be collected from LP and P2E users (such as students, caregivers, teachers, or school officials) using external third-party applications such as Microsoft or Google Forms on their feedback on the LP and P2E and/or content. This information will be optional for users to provide.

Usage Information

We collect information about how users use LP and P2E, including information about lesson, quiz and course activity i.e., number of courses a user is enrolled in, the number of lessons completed, and the amount of time spent to complete a course, response time, page views, as well as device information.

This information is associated with a User ID assigned to each user and is collected for internal purposes, including to help us recognize user access across devices, personalize user experience, measure usage trends for different courses, and to better understand the demographics of our users. 

Data collected on Third-Party Distribution Platforms/ App Stores

You may download an LP and/or P2E app from an app store on your phone/ tablet. A download may require prior registration with the respective app store and installation of the app store software. We do not have control over the data collected by app stores when you register and install the LP/P2E apps. For e.g., the Google App Store collects and processes both your personal information used to create an account on the App Store as well as your activity on the App Store. The App Store is responsible for this data and we don’t have any control over this information. You may contact the third-party distribution platform directly to understand its privacy practices and such processing activity will be subject exclusively to the terms defined in the relevant third-party’s privacy notice.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We will use your personal information only when necessary for the following purposes:

Grant you access to the LP and/or P2E and allow you to use the platforms
Monitor metrics such as total number of registered users
Communicate with you to provide you with any updates and system notifications
Understand courses and lessons users are enrolled in and completing
Monitoring the quality of LP and P2E content
Understand the gender, grade, and age of our users (wherever provided)
Understand the role our users serve and where they come from
Follow up with users enrolled in courses to encourage further progress
For P2E users only: Connect users who express an interest in pursuing job opportunities with program activities related to job placements/transition to employment.
Diagnose and fix technology problems
Enforce our Terms of Use, defend our rights, and comply with our obligations and policies.

When data is analysed to support internal operations and platform improvements, we anonymize it by removing all personal information such as your name, email and phone number, and social media account information.

3. HOW DO WE SHARE YOUR PERSONAL INFORMATION?

UNICEF will transfer your personal information only as needed and typically for the purposes of programme improvement. Data from the LP andP2E may be shared in the following situations: 

With Microsoft, our technology partner, who has access to all personal information generated in the platform and can use the data only for the purposes of providing the platform services and to resolve any technical issues on the platform.
With Government Partners that UNICEF already has an existing relationship with, to manage platform delivery and advance learning outcomes.
With vendors, consultants and other service providers working on UNICEF’s or a government’s behalf to manage the programme and report on metrics.

Details of the names of the government and/ or other implementing partners in LP/P2E countries are provided in Annex 2.

We will only transfer your Personal Information to trusted third parties who provide sufficient guarantees that your Personal Information will be kept secure.

For P2E users:

P2E is the youth skilling platform targeted towards young adults. P2E collaborates with private sector and civil society partners to train youth on job skills and workforce readiness. If you are a user on a P2E instance, we may share your data with these partners to a) follow up with you to check your progress with education content, b) support the delivery of program and resolve technical issues, c) connect users to additional educational and skilling opportunities.

If you enroll in content hosted on https://youthhub.myp2e.org, UNICEF may collect and share your personal information in order to provide access to the program. This program works with adults (users who are 18 years of age or above) and is implemented in collaboration with third party service providers who provide skilling and employment opportunities. See Annex 2 for the list of partners for P2E, including for the YouthHub website. As part of the program, these partners may follow up with you after completion of learning content, including connecting you to potential employers. If you get a job or an employment opportunity through such connections, the partner may share details of the employment with UNICEF, which may include, an offer letter, your name, contact details, and salary information. UNICEF uses this information to understand how well the program is working and may share it with trusted partners who help us analyze our progress and results.

If you do not wish to have your personal information used or shared for these purposes, you can still access the same learning materials through another website: https://unicef.myp2e.org, where your information will not be tracked or shared with any third parties.

In case you change your mind after signing up and do not want your personal information to be processed for this program, you can reach out to us any time to delete your account including all your personal information by writing to [email protected]. Please specify the Learning Passport or Passport to Earning URL (e.g., https://ghana.learningpassport.org) and login details you used for registration (e.g., phone number including country code or email address) in your email to delete an account.

Aggregate Data

We may de-identify (i.e., anonymize), aggregate and share information collected through the platforms with third-party providers for statistical analysis and other lawful purposes, including use in research studies and publications, to help understand the profile of LP and P2E users, to better understand the usage of LP and P2E and to improve the operation of the platforms. This information does not qualify as personal information.

4. HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION?

You can request more information about how we hold and use your information or make any other request in relation to your personal information, including withdrawing your permission to use your personal information, correct your data or delete your account and data, by contacting us at [email protected]. Please specify the LP/P2E URL (e.g., https://ghana.learningpassport.org) on which you registered, and login details you used for registration (e.g., phone number including country code and/or email address) in your email to delete an account.

We may not be able to delete your information in all instances as UNICEF may have internal requirements to retain data for a certain period for audit and program monitoring purposes. But we will take all necessary steps to not use such records for future analysis. We may also retain data that has been de-identified or disassociated with personal identifiers such that it can no longer be used to reasonably identify a particular individual.

We do not control the information you might share with any employers/ third-party providers for job support. To understand how you can control your information with those parties, please communicate directly with such organizations; such processing activity will be subject exclusively to the terms defined in the relevant third-party’s privacy notice.

5. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will only use and store your personal information for as long as it is needed for the provision of the LP and/or P2E services and related operational and programmatic purposes. How long personal information will be stored depends on the personal information in question and what it is being used for, as well as whether there is any administrative or internal regulatory requirement for retaining the personal information. For example, we retain your personal information as long as necessary to comply with our obligations, including our obligations to you, to address any request by you, or to enforce our rights. The access for governments and implementing partners will be limited to the duration of the relevant programme agreed upon by each country with governments and/ or implementing partners.

6. HOW DO WE KEEP YOUR INFORMATION SECURE?

We take great care to protect the personal information you provide us with. All personal information, irrespective of the type of user (youth, students, teachers, entrepreneurs, and caregivers) is protected through appropriate physical, technical and organizational security measures and procedures in line with best industry standards against loss, misuse, unauthorized access, disclosure, alteration or destruction. Only authorized personnel which needs to know the data are provided access to personal information.

Data from the LP and P2E are stored on UNICEF’s Microsoft Azure cloud environment, access to which is managed by UNICEF. The data are governed by safety measures in place by Microsoft Azure cloud services. Since access to data is controlled by UNICEF, any risk of accidental or unauthorized destruction, loss, alteration, disclosure, access, or unplanned loss of data is very small. For the same reason, no changes can be made to any data from the platforms. 

7. COOKIES

LP and P2E do not store any information using cookies. However, cookies are stored in a web browser and when you login to the LP and/or P2E, your browser will recognize you as a user and allow you to stay signed in to use the platform.

8. THIRD-PARTY LINKS

The LP and/or P2E in some countries contains links to other websites that are not covered by this Privacy Notice, such as Khan Academy, TWIG, COPE etc. and/ or survey tools such as Google or Microsoft Forms. Some third-party links will track your viewing, such as YouTube (owned by Google).

This Privacy Notice applies only to the processing of your Personal Information through LP and/or P2E. It does not address, and UNICEF is not responsible for the collection, use or other personal data processing practices of any third parties operating any site or service to which the LP and/or P2E link. Third party collection, use and processing of your information is governed by their privacy policy.

9. CHANGES TO THIS PRIVACY NOTICE

We may modify or revise this Privacy Notice from time to time and will notify users of any changes by posting the revised Privacy Notice with an updated date of revision on our website. Continued use of the LP and P2E following the effective date of such update constitutes a user’s acceptance of the revised Privacy Policy.  