Country guide: Helplines for violent situations against children and adolescents
If you need guidance and support, you can find the service available in this list by countries in the region
- Español
- English
UNICEF is calling for efforts to identify all situations of violence against children. It is necessary to become aware of the situation and recognize cases of violence and break the cycle of violence trapping millions of children and adolescents in Latin America and the Caribbean.
Children and adolescents who experience violence are more likely than others to experiences other types of violence later in life or to act violently in the future.
Violent environments favour the development of early violente behaviour, which gets worse over time in an unending cycle of violence. We must cut the violence.
Violence is always violence. Nothing and no one justifies it.
Country list
Línea telefónica de los chicos (Children's telephone line)
Contact: Telephone line 102. This free and confidential telephone service for children and adolescents offers listening, support and guidance. It also conducts interventions, jointly with other government agencies, in situations of rights violations.
Domestic violence helpline
Contact: 0800 292 96 88 (0800 A WAY OUT)
La línea de emergencia a la violencia (Emergency violence hotline)
Contact: Dial the free telephone line 156 that provides assistance to victims of violence, including children and adolescents.
Red de asistencia y protección social (Social assistance and protection network)
Contact: Telephone line 100
TECA
Contact: +55 21 2589 5656
123Alô!
Contact: 0800 0 123 123
Fonoinfancia
Contact:
Toll-free phone line: 800 200 818
Telephone: 800 116 111
WhatsApp: +56 9 3082 2187
Patronato Nacional de la Infancia (National Children's Trust)
Contact: Line 1147
Policía Nacional Revolucionaria (National Revolutionary Police - PNR)
Contact: PNR 106/Attorney General's Office: 802 12345
Centro de Protección a Niñas, Niños y Adolescentes (Centre for the Protection of Children and Adolescents)
Contact:
- La Habana: 72125419
- Villa Clara: 42207124
- Santiago de Cuba: 22692552
Consejería del Centro A+ espacios adolescentes (Counselling of the A+ Centre for Adolescent Spaces)
Offers psychological support and guidance to adolescents and parents.
Contact: (53) 78697395
Proyecto de Crianza Respetuosa del Centro de Estudios de Bienestar Psicológico, Facultad de Psicología, Universidad de La Habana (Respectful Parenting Project of the Centre for the Study of Psychological Well-Being, School of Psychology, University of Havana)
Offers psychological care and guidance to children, adolescents and families.
Contact: 7832 6645
WhatsApp: +53 52460255
Canal de recursos para la Crianza Respetuosa (Respectful Parenting Resources Channel)
Telegram: @lacrianzarespetuosa
Centro Nacional de Educación Sexual (National Centre for Sexual Education of the Ministry of Public Health)
Offers psychological care to child and adolescent victims of sexual abuse and support to families.
Contact: 8382528/29 (ext. 110)
Oscar Arnulfo Romero Centre
Offers specialized care to victims of gender-based violence
Contact: 7 6481521 (112)
E-mail: [email protected]
Servicio Integrado de Seguridad ECU 911 (Integrated Security Service)
Emergencies of all kinds, including reports of violence.
Contact: 911
Ministerio de la Mujer y Derechos Humanos (Ministry of Women and Human Rights)
Care centres (violet centres) and shelters for women victims of violence.
Juntas Cantonales de Protección de Derechos a Nivel Nacional (Cantonal Boards for the Protection of Rights at a National Level)
Sweet Water Foundation Child Helpline
Contact: 473-800-4444
WhatsApp: 473-537-STOP (7867)
Safe Spot
A confiential and secure 24-hour helpline for children and adolescents.
Contact: 888-SAFE-SPOT (888-723-3776)
WhatsApp: 876-439-5199
Instagram and Snapshat: @safespotja
Línea de emergencias (Emergency line)
Contact: 9-1-1
Ministerio de la Familia (Family Ministry)
Contact: Line 133
Centro de atención ciudadana (Citizen Help Centre)
Contact: Phone line 311
Sección de atención primaria del Ministerio Público (Primary Care Section of the Public Ministry's Office)
Contact: 520-1047/1053
Secretaría Nacional de Niñez, Adolescencia y Familia (National Secretariat for Children, Adolescents and the Family)
Contact: 6378-3466
Línea de ayuda para niños, niñas y adolescentes (Helpline for children and adolescents)
The helpline is available from 8 a.m. to 3 p.m.
Contact: 123 toll free phone line
WhatsApp +597 850-7038.
ChildLine Trinidad and Tobago
Contact: 131 y 800-4321
Instituto del niño y adolescente de Uruguay (Uruguayan Institute for Children and Adolescents)
Contact: Blue line 0800 5050
Asesoramiento mujeres víctimas de violencia (Counselling for women victims of violence)
Contact: 0800 4141
Cell phone: *4141
Ministerio Público (Public Ministry)
Deals with cases of violence against children, adolescents and women
Contact: 0800 FISCA 00 (08003472200)