Human-Centred Design (HCD) Helps Communities Address Immunization Demand-Related Challenges

Rwanda HCD Workshop Series’ Case Study


There is a high level of awareness of HCD among the country offices in the Eastern and Southern Africa region, but less capacity to use this SBC approach. To put HCD into practice, in 2022, the UNICEF ESARO SBC section has conducted HCD training in 4 countries (Botswana, Malawi, Kenya and Zambia). In addition, the UNICEF Rwanda SBC team, with support from the UNICEF ESARO SBC section, organised two HCD workshops on COVID-19 vaccine uptake in July 2022, following the process described and using the tools available at the UNICEF HCD for health homepage. Both Rwanda HCD workshops were highly appreciated by participants and UNICEF partners, so this case study aims to document UNICEF Rwanda’s good practice in the organisation of HCD workshops and can offer a useful reference for other country offices.

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