Case Management Systems for Improved Access to Basic Social Services for Vulnerable Children

Steps to develop a national child and family welfare system to reduce vulnerability

Unicef/Zambia/2016/Schermbrucker

Highlights

Children and adolescents living in Zambia are exposed to multi-dimensional risks and vulnerabilities, with a confluence of factors underpinning poverty and insecurity.

The Service Efficiency and Effectiveness for Vulnerable Children and Adolescents (SEEVCA) programme intends to develop a national child and family welfare system to reduce vulnerability and expand social protection for the most vulnerable and marginalised households. A key component to improved service delivery is integrated case management. Initially the focus is on the most vulnerable households, which are
perceived to be those receiving social cash transfers (SCTs). SEEVCA therefore provides learning ground for ‘cash plus’ in Zambia.

This study is one of three SEEVCA landscaping studies. The purpose of the assessment is (a) to review existing case management systems within and in relation to the Ministry of Community Development and Social Services (MCDSS) and (b) make recommendations on how case management can be enhanced to ensure more efficient and effective service delivery to vulnerable children and adolescents. 

Download the Case Management research brief and full report for more information.

Case Management

Author

The Government of the Republic of Zambia Ministry of Community Development and Social Services

Publication date

Languages

English

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(PDF, 9,32 MB) (PDF, 20,27 MB)