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Five communities in Donetsk oblast to set up an integrated system of social services with the UNICEF and EU support

Five communities of Donetsk oblast have signed a Memorandum of Understanding with the UN Children’s Fund (UNICEF) to set up an integrated system of social service provision.

The Memoranda were signed with the representatives of the cities of Druzhkivka and Bakhmut as well as of Mykolaivka, Soledar and Illinivka amalgamated territorial communities (ATCs) of Donetsk oblast and Preobrazhenka ATC of Zaporizhia oblast.

The document was signed during the workshop on launching a model of integrated social service provision in the ATCs conducted in Kramatorsk, Donetsk oblast.

This workshop is one of the project interventions aiming at securing quality social support to the vulnerable children and families with children in local communities. The project is implemented by a consortium featuring the international charitable organization Partnership for Every Child and the UK consulting company Oxford Policy Management within the framework of UNICEF programme with financial support of the European Union.

The project entails piloting the components of a model of integrated social services in 12 communities of Dnipro, Donetsk, Zaporizhia, Luhansk and Kharkiv oblasts, as well as development of recommendations and relevant amendments to the law.

The workshop participants learned the concept, particular features of the model, and next steps on its implementation. UNICEF and the representatives of partner communities signed the Memoranda of Understanding.


Model of integrated social services is based on collaboration of various institutions and social service providers turning them into a unified coherent system. The integration does not mean that various social service providers merge into one. It aims at improving cooperation and forging partnerships between them so that these institutions are able to build their capacity and achieve common goals.

It often happens that families in need of help face numerous problems at the same time, and solutions should be offered by several service providers. Such families currently have to seek help from various institutions and providers which jeopardizes coherence of the entire service provision system.

A complicated system results in duplication of effort and lack of individual planning, prevents from integration of all services in developing the plans for service provision. It also does not allow to properly analyze the reasons of poor coordination and makes it harder for vulnerable families to puzzle the system out.

A model of integrated social services aims to fix these flaws and offer a convenient alternative both to the service providers staff and the clients.



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