UNICEF supports the Ministry of Social Policy of Ukraine on its digitalization agenda

“Digital Social Forum: Building Capacity Instead of Dependency", organised by the Ministry of Social Policy of Ukraine in partnership with the United Nations Children's Fund (UNICEF), and the United Nations World Food Programme (WFP) took place on June 19

19 July 2023
Paul von Kittlitz, Chief of Social Policy Section UNICEF Ukraine

The Forum presented the progress of the digital transformation strategy in the social sphere, which is being implemented by the Ministry of Social Policy with the support of partners such as WFP, TAPAS, EGAP, UNICEF and the World Bank. The ministry's leadership also announced plans for key reforms in the coming years.

The Ministry of Social Policy is changing the philosophy of the state's interaction with its people: it is making social support and services more accessible and transparent while continuing to work on implementing information systems to make the social sphere more resilient.

"The new philosophy of social policy is aimed at helping every individual overcome crises and difficult circumstances, and at developing the ability to move forward,” said Oksana Zholnovych, the Minister of Social Policy of Ukraine. “We are creating a country where it will be comfortable to build families, raise children, lead an active old age and where every citizen will be able to achieve economic independence, regardless of life circumstances and any functional limitations. Currently, the Ministry of Social Policy is building an informational social system in the social sphere to accelerate the provision of assistance and support to Ukrainians, making it easier for them to access social services at any stage of life.”


Oksana Zholnovych, the Minister of Social Policy of Ukraine

According to the minister, there are 13 million insured people, 11 million pensioners, 7.6 million children, 2.7 million people with disabilities and nearly 3 million households currently receiving subsidies, as well as a large number of other categories of citizens receiving various forms of assistance within the social support system”.

"The social sphere is one of the largest budgetary expenditure items annually,” said Mykhailo Fedorov, Deputy Prime Minister for Innovation, Education, Science and Technology Development - Minister of Digital Transformation. “Together with the Ministry of Social Policy, we are working on the digital transformation of the social sphere. We are building processes based on quality data and digital technologies. Thanks to digitalization, all social services become transparent and fair because the services reach those who truly need them. And people no longer have to spend time and effort collecting paperwork.”

"Sustainable results are only ensured by systematic solutions, and we are specifically working on such solutions, creating a Unified Information System for the social sphere,” emphasised Konstyantyn Koshelenko, Deputy Minister of Social Policy for Digital Development, Digital Transformations, and Digitalization. “The implementation of this system allows us to establish a reliable foundation for digital services and, in turn, deliver intuitive and simple services to citizens, ultimately making the social sphere as efficient, transparent and convenient as possible.”

“UNICEF is pleased to support the Ministry of Social Policy on its digitalization agenda,” said Paul von Kittlitz, Chief of Social Policy Section at UNICEF Ukraine. “Leveraging digitalization will make accessing social services and benefits simpler and more efficient, thereby significantly helping families with children in Ukraine, especially the most vulnerable.”

“While we provide cash assistance to people affected by the war, we want to also help build national systems that can make social assistance more efficient, transparent and accessible, including through digitalisation,” said Marianne Ward, WFP Deputy Country Director in Ukraine. “We take great pride in our partnership with the Ministry of Social Policy, in what we’ve achieved together so far with the development of the Unified information system of the social sphere (UISSS), and look forward to continued progress and improvements.

Three panel discussions were held at the Forum, during which speakers addressed issues related to supporting individuals at each stage of life, from family planning, childhood, and adulthood to dignified living in old age.

Throughout the event, representatives from government bodies, local self-government, non-governmental organizations, and experts agreed to strengthen cooperation in implementing the best digital solutions to ensure the maximum number of services receive online support, making social services more accessible to citizens.

Media contacts

Oleksandra Burynska
Communications Specialist
UNICEF Ukraine


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