UNICEF hotline soothes worries of social workers in Ukraine

20 September 2022

A new hotline launched by UNICEF and partners offers social workers and volunteers support and advice during wartime.

Social workers and volunteers in Ukraine who are at risk of burnout or in need of assistance for families under their supervision can now seek advice and solutions from a new hotline.

The hotline has been launched by the United Nations Children’s Fund (UNICEF) and the Ukrainian Child Rights Network, with the support of the National Social Service.

To receive a consultation, please call the Spilno hotline number on 0 800 600 017 and select 2 in the voice menu.

Experienced specialists and case managers will be on hand to find solutions for families and connect them with relevant services. The experts specialise in humanitarian assistance, helping with evacuation, housing, mental health, restoring documents, employment opportunities, crossing the border, violations of child rights, treatment options and purchasing medicines. They also cooperate with multiple government institutions and services to find solutions for complex cases of families with children. More than 70,000 people have already received social services and assistance via the hotline.

Specialists also offer support and advice to social workers and volunteers.

If you or your relatives need help, or you are a social worker seeking professional support, please call the Spilno hotline on 0 800 600 017 and select 2 in the voice menu.

Media contacts

Olha Pryshko
Communications Specialist
UNICEF in Ukraine


UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. Across more than 190 countries and territories, we work for every child, everywhere, to build a better world for everyone.

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