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Important Update

UNICEF Thailand recently experienced a cyber-security attack on one of our servers. We have no indication that any sensitive information was accessed, but we have found that some of our donors’ information was among those stored on this server.

We take information security very seriously so we are taking every possible precaution, including alerting anyone who may have been affected.

In total, the information (name, contact details and date of birth) of approximately twenty thousand individuals, who made a donation on the website, were present on this server, including approximately four hundred whose encoded credit card numbers were also present. Most of these credit cards were expired, and those that were not have now been replaced by the card issuing banks. Each one of these individuals is being contacted directly by UNICEF.

Please note that if you have not been contacted by UNICEF, then your information – like that of most of our donors – was not on this server and has not been affected.

What we are doing:

  • We have deleted all information from this server
  • We have alerted the relevant authorities and we have been working closely with cyber security experts to investigate exactly what happened and to minimize any potential risk
  • We are redoubling our efforts to prevent anything like this happening again

What you should do now:

  • If you have not been contacted by UNICEF, then your information was not present on this server and there is no need for you to take any action
  • If you are among those whose personal information was on the server, please remain vigilant and beware of email, telephone, and postal mail scams that ask for your personal information
  • Contact us if you have any questions or concerns on 02-080-5686

We regret that someone has chosen to attack one of our servers in this way. We care deeply about our generous donors, so whilst we have no indication that any sensitive information was accessed, we want to make sure that all possible precautions are taken.

It is because of the generosity of our donors that we can reach children living in the some of the worst conditions possible, here in Thailand and across the world. It is this support that gives these children hope, a chance in life, the opportunity to be a child, and to create their own future. Together, we can make this dream a reality. Thank you again, to all of our donors, for supporting UNICEF to change the world for children.

For further information or enquiries, please call us on 02-080-5686.



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