20 January 2021

Request for proposals

The LOUISE Agencies; UNICEF, UNHCR and WFP would like to invite you to a pre-bid meeting for tender # LRPS-2020-9164380-  LOUISE Call Center.   Meeting schedule: Friday 22 January 2021 - 2:00pm.     Link: Teams   This meeting intends to provide more clarification about the scope of work needed and to answer queries you might have for a proper and compliant submission.   Please confirm your attendance by replying to bantoun@unicef.org and sselwan@unicef.org.   Background: UNICEF, UNHCR, and WFP (hereinafter referred to collectively as “LOUISE agencies”) are humanitarian and/or development actors providing assistance to vulnerable populations in Lebanon. The agencies have a common delivery mechanism for cash and voucher assistance through a common card, also known as the Lebanon One Unified Inter-Organizational System for e-cards (LOUISE). Other programs and responses developed by each agency, are channeled through different delivery mechanisms outside of the LOUISE common card. Communication with Communities (CwC) and Accountability to Affected Populations is an essential component of any humanitarian and development operation. LOUISE agencies are working to ensure that vulnerable populations not only have the right to participate in making decisions that affect their lives, but also receive the information required for their protection, and have access to life-saving services and support.   UNICEF, on behalf of LOUISE Agencies, will lead the tendering process to select a Service Provider to establish reliable call center(s) to provide UNICEF, UNHCR, and WFP beneficiaries with points of contact for their questions, concerns, and grievances. The awarded contract is for an initial period of 2 years with an option to extend for a maximum of 1 year (resulting in a total term of up to 3 years), upon delivery of satisfactory services to LOUISE Agencies and their beneficiaries, and at the discretion of the agencies. LOUISE agencies are launching a common RFP in the interest of combining efforts and resources to enhance the quality and efficiency of the service to be provided through a joint contractual agreement.
08 November 2020

Request for proposals

UNICEF Lebanon would like to tender for “Contractor to develop the child protection case management monitoring and evaluation framework”. The Request for Proposal for Services form must be used when replying to this invitation. You are welcome to enclose your own specifications, if necessary. Proposals must be received by latest 12:00 hours (Beirut time) on 20.11.2020 (extended) and will be opened at 12:30 hours (Beirut time) on 27.10.2020. Request for Proposal for Services received after the stipulated date and time will be invalidated. Proposals provided electronically must be sent ONLY to lebtender@unicef.org  Proposals sent by email to lebtender@unicef.org must be sent in two separate emails: one email for the technical proposal and one email for the financial proposal. - Email for technical proposal: Subject line of the email must indicate: RFPS number- name of your company- technical proposal. The email must include: The technical proposal. The technical proposal does not contain prices. -Email for price proposal: Subject line of the email must indicate: RFPS number- name of your company- price proposal. The email must include: The price proposal. Proposals sent in another manner will be invalid. It is important that you read all the provisions of the Request for Proposal for Services to ensure that you understand and comply with the UNICEF's requirements. Note that failure to submit compliant proposals may result in invalidation of your proposal.