Practitioner Note 3: Inclusive communication, case management and accountability

Research Report 72

Volunteer Salam during one of the door-to-door visits in Teir-Ma’aleh, northern rural Homs, Syrian Arab Republic.
UNICEF/UNI345339/Al-Droub

Highlights

This Practitioner Note is part of a four-part series providing MENA governments and practitioners in the fields of both social protection and disaster risk management (DRM) with general guidelines for future shock response informed by lessons learned from the COVID pandemic. The first three notes of the series include recommendations on inclusive design and implementation related to the following topics: (i) targeting, identification and registration mechanisms; (ii) transfer values and payment modalities; and (iii) communication, case management and grievance redress mechanisms. Given the salience of the issue of forcibly displaced populations in MENA, note IV addresses the inclusion of migrants in identification, payments, communication and grievance redress mechanisms specifically.

 

This Practitioners’ Note is the third in a four-part series providing governments in the Middle East and North Africa (MENA) region and practitioners in the fields of social protection and disaster risk management (DRM) with general guidelines for future shock response informed by lessons learned from the COVID pandemic. It covers targeting, identification and registration, and presents recommendations focused on the best practices of MENA countries and other relevant experiences from low- and middle-income countries.

Maya Hammad, International Policy Centre for Inclusive Growth (IPC-IG)

Practitioner Note 3: Inclusive communication, case management and accountability
Author(s)
Maya Hammad
Publication date
Languages
English