Ministry of Water and Irrigation Officially Launches Mobile Application

Supported by UNICEF, the new mobile app will help improve water conservation and make it easier for families to manage their water utility

07 July 2020

AMMAN, 07 July 2020: The Minister of Water and Irrigation Eng. Raed Abu Al-Saud announced the launch of a new mobile application project from the Ministry, funded by UNICEF. The aim of this application is to increase community awareness of water conservation initiatives, reduce water losses from leaks, and to facilitate and simplify the procedures of water and sanitation services, as per the plan of the Ministry of Water and Irrigation to automate and computerize its services provided to citizens (e-services). The mobile app will help provide ease and flexibility in dealing with water services, in fulfilment of the Royal Guidelines for the government to switch to use electronic services system, and to reduce the burdens on citizens.

The Minister attended the launch of the application, in the presence of the Secretary General of the Ministry, Eng. Ali Subuh, Deputy Secretary-General of the Water Authority, Firas Al-Azzam, in addition to a number of senior officials in the water sector, and stressed how the coronavirus pandemic (COVID-19) has proved the effectiveness and supervision of the Jordanian state and its institutions in the digital transformation. This transformation has fulfilled many achievements and made processes easier for citizens. Especially after completing all phases of (The System of Managing External and Internal Transactions and Notes) where transactions were easily, simply and remotely completed.

The Minister thanked UNICEF for the longstanding support to the Ministry of Water & Irrigation in assisting to develop innovative solutions for the water and sanitation sector.  UNICEF is actively scaling up its support to the Ministry of Water & Irrigation, focusing on water and sanitation projects that support vulnerable communities, while addressing the water scarcity and climate change challenges facing the kingdom.

Ettie Higgins, Deputy Representative, UNICEF Jordan, attending the launch said: “Water is an extremely scarce and precious resource in Jordan and one that we need to urgently protect for future generations who will face the most severe impacts of climate change. UNICEF is proud to support the Ministry of Water and Irrigation to develop this new mobile application that will make it easier for families to manage their own water consumption and play an active role in reporting any leakages in the system and preserve this critical resource for generations to come.”  

The Ministry of Water and Irrigation has officially launched (Mobile App). As it was one of the most requested service from citizens. Besides that, UNICEF supported the project. The Minister of Water and Irrigation Eng. Raed Abu Al-Saud also announced the launch of the application for smart phones as a first stage, and other services will be launched to assist and serve the citizen in the next stage.

Eng. Abu Al-Saud also explained that the aim of launching this application was to facilitate the procedures. Combined with, providing the most requested services, reduce the procedures and the attending to official departments for the citizens. 

This application came under the name of the Ministry of Water and Irrigation. Citizens can download the application through (Google Play and App Store) and it works in both Arabic and English languages. The Application includes many services for the public such as services sites, the service of counting the bill, obtaining a balance sheet to subscribe and inquire about the value of bills. Moreover, the application can receive other requests such as submitting a new water subscription or a sewage subscription; there is also a service for reporting a complaint or stealing water, and inquiring about the status of the meter as well.

The application provides technical, media and educational support to citizens, by spreading awareness messages and showing latest news of the Water Sector. In addition to that, the phone numbers of the Ministry are available and the Ministry can receive complaints to facilitate citizen's communication with services staff and the complaints center.


The Ministry of Water and Irrigation Official Mobile Application can be downloaded on Google Play and Apple App Store.

Media contacts

Claire McKeever
Communications Specialist


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