Tbilisi, GEORGIA. 4 May 2020. A specialized hotline to help children and their families benefit from the state services has so far received 157 requests and supported 66 families with different services. Work is ongoing to help other families who have called the hotline to receive assistance. The relevant state agencies as well as municipalities are involved in responding to the various needs of these families.
Today, the Chairperson of the Human Rights and Civil Integration Committee of the Parliament of Georgia Ms. Sopo Kiladze and UNICEF Representative in Georgia Dr. Ghassan Khalil visited the hotline operational centre to monitor the ongoing work one week since it became operational.
The child hotline is a joint initiative of the Human Rights and Civil Integration Committee of the Parliament of Georgia, the Ministry of Internally Displaced Persons from the Occupied Territories of Georgia, Labour, Health and Social Affairs and UNICEF. The Hotline is operated by the Agency for State Care and Assistance for the Victims of Human Trafficking. UNICEF provides technical assistance and covers the costs of the line until the end of the year with support from UKAid.
“The hotline continues its operation in a pilot mode”, says Ms. Sopo Kiladze, Chairperson of the Human Rights and Civil Integration Committee of the Parliament of Georgia. “We aim at further improving the service and correcting any existing flaws. The Parliament and UNICEF will continue to monitor the work of the hotline. We try to support the vulnerable families as a result of close coordination between the central and local authorities. We will also analyze the incoming requests to identify the problems and define the areas where the state should further intensify its work.”
“We are glad to see that the hotline is actively supporting the families in need.” - Ghassan Khalil.
“We are glad to see that the hotline is actively supporting the families in need,” says Dr. Ghassan Khalil, UNICEF Representative in Georgia. “Risks are increasing for children’s wellbeing as a result of this pandemic and it is important for children and their families to have a direct line with the state authorities to receive the necessary information and the required support. We are monitoring and supporting as needed to make sure that the hotline performs with high efficiency.”
The hotline aims at responding to the immediate needs of children in Georgia during the COVID–19 pandemic. To reach the hotline, children and their families need to dial 111. The number is operational during working days from 10am till 7pm and all calls from Georgia are free of charge.
UNICEF promotes the rights and wellbeing of every child, in everything we do. Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.
For more information about UNICEF and its work for children, visit www.unicef.org/georgia/