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Base de données d'évaluation

Evaluation report

BAN 1999/801: Evaluation of the Urban Basic Services Delivery Project (UBSDP)

Author: Islam,N. ; Islam, A.; Chowdhury; Ahsan, R.; Huq-Hussain, S.; Centre for Urban Studies

Executive summary


UNICEF supported a Slum Improvement Project for implementation by the Local Government Engineering Department with City Corporations and Pourashavas in Bangladesh during 1985-1995. In 1996, a revised model of this was introduced as Urban Basic Service Delivery Project, which became operative in 1997. It is to be completed in 2000-2001.

Purpose / Objective

The Urban Basic Service Delivery Project (UBSDP) is a project whose ultimate goal is to improve the quality of life of the slum dwellers. The present evaluation has tried to examine the efficacy of the UBSDP and whether it has been able to bring about the desired changes in the life of the slum dwellers, the urban poor. The study also looks at the Project's sustainability potential.


The present mid-term evaluation has been based on a series of discussions and interviews with concerned people at all levels of policy, planning, implementation and monitoring, and also on a large-scale questionnaire survey of beneficiaries in 20 Urban Development Centres/Community Centres selected from 4 City Corporations (Dhaka, Chittagong, Khulna and Rajshahi) and 4 Pourashavas (Sylhet, Barisal, Mymensingh and Rangpur). In addition, project documents, previous project evaluations, the PRA exercise/findings, the Future Search Conference results and Urban Strategies of the Government and international donor agencies have also been consulted.

Key Findings and Conclusions

The four-tier committee structure for UBSDP implementation works well at the lower tier but not that effectively at the upper tier. Monitoring mechanism is good. Urban Development Centres are, in general, appropriately located within or close to respective slum. The classrooms need to be larger and better ventilated.

The performance of Community Development Officers, Caretakers and Community Organisers are, in general, very good. 95% of the people surveyed are aware of the activities of UBSDP. 69% visit the UDC/USDP Centre for primary health care. Of those who do not, mostly 51% visit other places, 14% were unaware of the service and 12% thought the service status was not good.

Beneficiary opinion of the impact of UBSDP in health, education, income and overall improvement in their lives is very positive. The best situation is with water supply and health services. Legal aid support is weak. Over 97% of the beneficiaries support continuation of UBSDP. Most of these 79% are willing to share the cost of services if of good quality. Comparatively better improvements over time have been recorded from previous surveys in all service areas.

A majority (95%) of UDC children were satisfied with the behaviour of their teachers and with the regularity of teaching. However, many of the children did not receive the proper textbooks. Most of them complained of not having any scope for games and recreation. 46% of the children learned about health education from their textbook lessons at the UDC school. Most of the children have received information about hygiene 88% and vaccination 80%.

UBSDP has been able to establish linkages with some NGOs. Local elected representatives, particularly Ward Commissioners, have taken a fair amount of interest in the community through UBSDP. Private sector involvement is very minimal. Prospects are to be explored.


The study recommends that the City Corporations/Pourashavas institutionalize slum improvement and poverty alleviation within their own system. Each City Corporation and Pourashava should establish Slum Improvement Department, with specific allocations for such departments in the municipal budget. Since this will take time, the study recommends the continuation of UBSDP and also its possible extension to another phase.

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Report information





Area-based Programmes

Local Government Engineering Department


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