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Evaluation database

Evaluation report

2016 ESARO: Multi-Country Independent Review OF Technological Innovations in ESAR

Author: International Solutions Group

Executive summary

With the aim to continuously improve transparency and use of evaluation, UNICEF Evaluation Office manages the "Global Evaluation Reports Oversight System (GEROS)". Within this system, an external independent company reviews and rates all evaluation reports. The quality rating scale for evaluation reports is as follows: “Highly Satisfactory”, “Satisfactory”, “Fair” or “Unsatisfactory”. You will find the link to the quality rating below, labelled as ‘Part 3’ of the report, and the executive feedback summary labelled as ‘Part 4’.


In 2007, UNICEF began exploring innovative approaches and tools to advance the rights of children, specifically in the area of Information and Communication Technologies for Development (ICT4D). The Eastern and Southern African Region, led by the Rwanda and Uganda country offices, pioneered the design, development, and scaling of ICT4D initiatives across multiple programmes. This work ultimately identified entry points for ICT4D solutions within traditional systems, and initiatives have been taken to advance health, nutrition, education and youth engagement, particularly in Malawi, Rwanda, Uganda and Zambia. As the tools and approaches evolved over the last seven years, they have been increasingly adopted and applied in other country offices in the Eastern and Southern Africa region and beyond.

Although there has been significant progress in the development and application of ICT4D solutions in Eastern and Southern Africa, a comprehensive assessment of these solutions has not been conducted. ESARO seeks to review ICT4D solutions that have been implemented in Malawi, Rwanda, Uganda and Zambia to answer a broad overarching question: If a UNICEF programme applied one or more ICT4D solutions, how did this application affect the programme (i.e. service delivery, stimulation of demand, cost efficiencies) over time?

This document is a synthesis of four country reports prepared for this review for Malawi, Rwanda, Uganda and Zambia that highlights success, challenges and opportunities for the future.


The main purpose of this review is to create an evidence-based document that can be used by Country Office (CO) programme sections to help with deciding whether the application of an ICT4D solution will enable more effective and efficient achievement of programme results.

Importantly, the focus of this review is on programmatic outcomes.


The review has relied on a suite of action research methodologies that collect both qualitative and quantitative data. These include a desk review of documentation, crucial informant interviews and focus group interviews with stakeholders. In addition, where significant programme activities or meetings were occurring in the offices visited, the ISG team directly observed events.

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