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About UNICEF: Employment

Temporary Appointment: eTools Rollout Support Specialist (ROSA and EAPRO)

Level: P3
Duty Station: Bangkok, Thailand

Background: UNICEF’s role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. The demands for real-time information and problem solving with partners is vital to this process, especially in humanitarian action. While some country offices have attempted to address these needs individually in the past, eTools is the only institutionally supported platform built for this purpose.

eTools is a platform designed and built by UNICEF to strengthen the way it works with partners in managing results for children.

eTools development follows a phased and modular approach to software development, with releases based on an agreed set of prioritized modules and features. With eTools being incrementally introduced to country offices throughout 2016-17, the need for professionals in product rollout and support is vital. Hence, the eTools project seeks a programme specialist for eTools rollout coordination and support; specifically around:
● Maintaining relationships with country offices interested in deploying eTools in coordination     with relevant regional offices
● Advising offices on guidelines for adopting eTools in a country office
● Addressing high level needs by eTools users to Product and Engineering teams
● Liaising with the eTools team in NY and Regional Partnerships Advisors in defining standard procedures and optimizing rollout processes

Key Expected Results:

1. Coordination for Field Support (60%)
Assist Country Offices in adoption of eTools releases with in-person and remote support and guide the development of quality training materials to support adoption.
Deliverable(s)
a. eTools is adopted, in a coordinated and transparent manner by Country Offices involved in released rollout activities.
b. Feedback and reports from Country Offices and Regional Offices integrated into training and support packages
c. eTools product knowledge and ownership transferred to Country Office focal points in coordination with Regional Office focal points
d. Provide regular updates, technical and knowledge transfer sessions, support hours to Country Offices
e. Coordination with core eTools team on refining knowledge and support resources, along with product feedback from Country and Regional Offices
f. Lead and support trainings and training of trainers activities at regional levels in support of eTools rollout.
g. Support UNICEF and partner eTools users in the use of the eTools platform and companion applications

2. Programme development (25%)
a. Support Country Offices in the management of eTools adoption activities, including management of rollouts, requirements gathering, and identification of linkages of Country Programme planning and implementation to eTools processes, specifically on Workplanning, Implementing Partnerships Management, and Field Monitoring Activities.
b. Liaise closely with the Product Team in terms of eTools guidance, uptake, and field responsiveness,
c. Ensure clarity and awareness in the application of eTools to the UNICEF Country Programme Cycle.
Deliverable(s):
a. eTools rollout functions are competently deployed and adopted at the country level.
b. eTools project team and steering committees kept up to date on feedback from field
c. Requirements of future releases of eTools reflect country office input

3. Capacity strengthening (15%)
Liaise with technical staff in M&E, partnership management, ICT, and operations within UNICEF and in partner organisations to facilitate mutual learning in the application of country level eTools adoption frameworks to best practices. 
Deliverable(s):
a. Country level eTools adoption frameworks are aligned to best practices and lessons learned from past rollout activities.
b. Liaise with Regional Office Programme Advisors and Specialists to craft common approaches to programme design and business process simplification approaches in eTools

Qualifications of the Successful Candidate:
1. Education - Advanced university degree in any of the following: Social Sciences, Public Administration, Business Administration, International Relations, International Humanitarian Law, Development Studies, Community Development, Anthropology, Public Health, Education or other fields related to the work of UNICEF. Undergraduate degree with additional 6+ years of relevant work experience will be considered in lieu of advanced degree.
2. Work experience - At least 5 years of progressively responsible professional work experience in international development and/or a global system deployment with proven ability to manage projects involving many stakeholders. Familiarity with UNICEF’s country programme cycle and associated processes is an asset. Familiarity with dedicated IT systems utilised by users with a range of experience and aptitudes for IT systems, and related user support systems. 
3. Languages
Excellent writing and communication skills in English and preferred knowledge of at least one other UN language
4. Software – Knowledge of MS Office suite, modern software development and deployment methodologies, and varying software systems and requirements (relevant to eTools stack and future software development incorporations).  Knowledge and experience in training users of varying technical capacity on software systems

Competencies of the Successful Candidate:
Core Values
• Commitment
• Diversity and Inclusion
• Integrity
• Communication 
• Working with People 
• Drive for Results
• Leading and Supervising 
• Formulating Strategies and Concepts 
• Analyzing 
• Applying Technical Expertise 
• Planning and Organizing 

Remarks: Office-based with up to 60% field travel and support. The position will be under the overall supervision of Chief, Implementation Modalities, FRG.

HOW TO APPLY
Interested and qualified candidates should send submit:
1. Detailed and up-to-date P11 form (which can be downloaded at https://www.unicef.org/about/employ/index_53129.html);
2. CV/resume; and
3. Cover letter explaining what makes you suitable for this position.

Submissions are to be sent to syktsou@unicef.org with subject line “eTools Rollout Support Specialist (ROSA & EAPRO)” by latest 11 August 2016, 17:00 EDT.

Please note that only short-listed candidates will be contacted.


 

 

 

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