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FAQs

 

FAQs

If you have questions regarding your donation to UNICEF Thailand, please email psfrbangkok@unicef.org or call 0-2356-9299. Below are some frequently asked questions regarding donations:

Q: How do I change my address and donation details?
A: Call 0-2356-9299 or post or email psfrbangkok@unicef.org

Q: Can I donate to a specific project/country?
A: While we are very grateful for any donations we receive, we prefer that funds are directed towards a current campaign, an emergency appeal or towards our general Children’s Emergency Fund. This enables us to use the funds where there is the most need and to keep administration costs low.

Q: How do I know that my money won't end up in the wrong hands?
A: UNICEF has a tested system of checks and balances to ensure proper use of funds, including regular and extensive internal and external audits. Spending reports are also published regularly for donors and the public. Transparency measures also include regular field visits by staff to monitor spending and the progress of the programmes we support. 

Q: Can I donate specific items like blankets/clothes?
A: No. UNICEF has its own supply division responsible for sourcing and sending these items to the field in the quickest, most efficient and cost effective way.
We appreciate your support, and the best way you can support the work of UNICEF worldwide is by donating, fundraising and campaigning. Please visit the ‘How you can help’ page on our website for further information.

Q: How do I know a fundraiser is genuinely raising funds for UNICEF?
A: If you have been approached by person claiming to raise funds for UNICEF and you believe they might not be a genuine fundraiser, please contact  us at 02-356-9299  or email psfrbangkok@unicef.org with information on who approached you, how and when.

Q: Why did UNICEF adopt the Face-to-Face approach?
A: The Face-to-Face fundraising programme is aimed at enlisting support from members of the public for the work UNICEF carries out in Thailand.  The Face-to-Face approach offers individuals an opportunity to become regular, monthly supporters of UNICEF’s work, which helps ensure a secure and sustainable source of funding for our long-term programmes for children.

The Face-to-Face approach is a fundraising method that is now being used by many established charitable and development organizations around the world.  Although it is relatively new in Thailand, the method is proving to be very successful thanks to the goodwill of Thai people.

Q: How does UNICEF promote the Face-to-Face programme?
A: The Face-to-Face fundraising approach is promoted person-to-person, and it is a friendly, easily accessible method of giving members of the public a chance to find out more about UNICEF’s work and to become supporters. It is carried out at various locales in and around Bangkok, including at events and in shopping malls and office buildings. This person-to-person approach makes it easy for people who have not previously had the opportunity to contribute to UNICEF’s work – either by signing up to be donors on our website or through one of our direct mail fundraising campaigns – to become regular supporters by agreeing to make donations either once a month or once every six months.

Q: How much is a monthly or once every six months donation?
A: You have a choice of making a monthly donation of Baht 600 or Baht 500 Baht. This works out to only between Baht 16-20 per day, which is a relatively small amount to put aside considering that it goes a long way in helping to improve the well being of children.

Donations once every six months are set at 3,600 Baht, 3,000 Baht and 2,400 Baht. This works out to exactly the same amount as a monthly donation.  We encourage donations once every six months since they help to reduce the overall administrative costs of the programme.

Q: Why does the Programme have only monthly or six-monthly donation schemes?
A: Since UNICEF is entirely funded through voluntary contributions, we need a sustained and steady stream of funding to support our programmes, and  and monthly donations or donations once every six months are the only way to ensure that we will  continue to receive the funding we need to support our work .

Q: How do I make donations to UNICEF via Face-to-Face fundraising approach?
A: The donations are made via a charge to your credit card that is processed through a secure system operated by Bangkok Bank.  Before the first donation to UNICEF is made, you will receive a notification from your credit card company about the donation being charged to your credit card. At this time, or at any time in the future, you can cancel the donation.

Q: How can I be sure that the information I provide will not be used for credit card fraud?
A: The information you provide in order to become a UNICEF donor is safe and secure and you are at no risk of credit card fraud. Face-to-Face representatives do not ask for the pin code or security code of your credit card, which ensures that your credit card number can only be used to charge your credit card for the agreed upon donation amount. The only information shared with Bangkok Bank is your name, credit card number, expiry date and the amount of the donation to be charged.

Q: Who is involved in carrying out the Face-to-Face programme?
A: UNICEF has engaged APPCO Limited and Ideal Approach Co., Ltd. to help us carry out this programme.  The two companies operate in many countries worldwide and now have various charity and development organization clients worldwide.

Q:Why doesn’t UNICEF Thailand use its own staff for this programme?

A: As much as we would like to, we simply do not have the number of staff nor the time needed to carry out a fundraising programme like the Face-to-Face approach.  Our staff members are very busy with and very much focused on the programmes we support for children in Thailand. That is why we have partnered with agencies, which have a great deal of experience with running this kind of a fundraising programme, on the Face-to-Face approach. By working with them, we are actually able to reduce our overall fundraising costs, generate more funding for our programmes, and channel more of your valuable donations directly to programmes for children.

Q: How do I know whether the people trying to raise money for UNICEF are authentic?
A: Face-to-Face representatives raising money for UNICEF can be identified through their ID Cards/ badges, the UNICEF blue vests/ t-shirts they wear, and the UNICEF-branded information materials they use when requesting donations.
You can also contact us directly (see UNICEF Thailand contact details below) for further verification by providing us with the full name or ID badge number of the representative you wish to verify.

Q: I have some feedback regarding a representative. What should I do?
A: We are always striving to improve the quality of this fundraising programme, so we would greatly appreciate it if you could contact us directly (see UNICEF Thailand contact details below) with your feedback.  To help us better respond to your feedback, we would also appreciate it if you could also provide us with information on who approached you, how, when and where.

Q: If I want to change my information related to participation in the Face-to-Face monthly giving programme, what telephone number should I call?
A: The Face-to-Face programme has a dedicated Donor Service Center through which you can review your transaction history, update your personal and donation information (name, address, donation amount, credit card information, etc.) or cancel your donation. The centre can be reached by calling 02 665 7121, and it is open from 9 a.m. to 5 p.m. Monday-Friday (except public holidays).

 

 
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