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Senior Information Communication Telecom Assistant

Location: Patna
Closing Date: 12th October 2011

Purpose of the post:

Under the direct supervision of the State Operations Manager and the general guidance of the Country ICT Manager, the incumbent will be responsible for providing technical, operational and procedural support and end-user services in the implementation and support of information management (systems, procedures and activities) of the field office.  Manage the IT infrastructure and telecoms facilities to ensure their smooth functioning and uninterrupted services in the office

Major Duties and Responsibilities:-

1. Assist with the introduction and technical operation of organizational computer applications (ie. Lotus Notes, Microsoft Exchange, VISION-SAP/ERP, Proms, Rover, DevInfo, etc.).  This involves overall understanding of the functioning of the system and the interaction of data between field office and ICO.  Assist to install new versions of the systems and troubleshoot ad-hoc user problems in its functioning in the field office. Perform regular admin procedures related to these applications, i.e. System admin tasks

2. Administer the office multi-user network and other data and telecommunication facilities.  This involves administering user access to the network, data security of the network, and troubleshooting ad-hoc hardware or software problems experienced on the network. Perform regular systems maintenance through application of software patches and anti-virus updates as well as backup of all systems and user data.

3. Arrange for and/or perform office training and support for computerization.  Outside training may need to be arranged or in-house training courses formulated and given.  Ad-hoc support to users experiencing difficulties will involve analyzing the source of the problem and solving it, whether hardware or software related for the field office and act as first level support for the office.

4. Provide support/guidance to programme staff in the introduction of information and communications technology in their respective programme areas.

5. Administers the reporting of equipment and software application problems, the diagnosis of source of problem, fixing the problem if possible or liaise with the vendor or global helpdesk for resolution and follow up as necessary.

6. Manage the ICT equipment in the office including upgrade/replacement and distribution planning. Assist with the introduction of specific computer hardware and software.  This involves installation of new hardware and software scheduled with users.  Maintain the IT equipment inventory for the office.

Minimum Qualifications, Experience and competencies required:

1. Completion of Secondary education.
2. Formal training (at university level) in Computer Science, or computer related certification (e.g., A+ certification, ITIL Foundation Certification or equivalent customer support certification) required.
3. Minimum seven years of progressively responsible experience in computer information management work, including data processing applications, database, multi-user network and telecommunications, hardware/software installation, user assistance and end-user documentation in support of office computerization.
4. Fluency in written and spoken English. Knowledge of local working language of the duty station will be an asset.

Specific Technical Knowledge required:

• Practical knowledge of Service Delivery processes (e.g., Incident Management, Problem Management, Configuration Management, Change Management, Release Management).
•  Practical knowledge of Service Support (e.g., Service Level Management, Availability Management, Capacity Management, Financial Management, ICT Service Continuity Management, Security Management).
• Knowledge of ITIL standards of services support.
• Knowledge of server operating systems, active directory services, network operating systems platforms.
•  Systems roll outs and implementation in large scale ICT environment.
• Software development methodologies.
• Practices and principles of systems support.
• Practices and principles of ICT analysis, planning, design, implementation and problem resolution.
• Trends in information technologies and services management

Other key competencies required:

• Excellent interpersonal and communication skills.
• Ability to work under stress and under duress. 
• Planning and monitoring skills; ability to organize work and work within deadlines. 
• Proven ability to plan and organize work independently.
• Ability to make timely and quality judgments and decisions or recommendations to the supervisor.
• Essential computer skills, including internet navigation, and various office applications.
• Ability to work in a multi-cultural environment, and establish harmonious and effective working relationships both within and outside the organization.
• Initiative, passion and commitment to UN’s mission and professional values.

Application consisting of a cover letter and an up-to-date CV should be sent by email to devjobs@careeristindia.com by 12th October 2011. In order to ensure that your application is sorted correctly, please clearly mention the title and location of the post in the subject line of your e-mail/application. Only applications of short-listed candidates will be acknowledged. This vacancy is open to Indian nationals only. 

UNICEF does not charge a fee at any stage of the recruitment process (application, interview, meeting, traveling, processing, training or any other fees).

UNICEF is a non-smoking working environment. Applications from qualified women are encouraged.



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