Presentations from Working Group 4: Gatekeeping at National and Subnational Level - the role of the State
South East Europe Consultation
Facilitator / Chairperson: Ms. ANGELA TAYLOR, Oxford Policy Management
Working group framework and introduction by the Chairperson. Ms. ANGELA TAYLOR, Oxford Policy Management
Topic I: Assuring service quality and system performance
Ms. VESSELA BANOVA, Deputy Director, State Agency on Child Protection, Bulgaria: Quality assurance of services - how to build a coherent system and overcome challenges in a multi-sectoral context.
Ms. ANGELA TAYLOR, Oxford Policy Management: From standards focusing on institutional infrastructures and formal education requirements for staff to standards based on service outcomes for service users.
Topic II: Quality assurance through the improvement of data base and measurement tools
Mr. BAJRAM KELMENDI, Head of Department for Social Services, UNAP Kosovo: The design and use of the data base on families and children at risk for regulatory purposes and/or for case follow up.
Ms. ELENA TUDOR, Director of Monitoring Department, National Authority for the Protection of Children’s Rights, Romania: Which types of social protection services and functions of the system at all levels is the current information system serving?
Ms. BOJANA ROZMAN, Mental Health Initiative, Open Society Foundation, Croatia: Quality assurance as a means of establishing and measuring human rights’ protection and social inclusion of service users - lessons learnt from partnership with “Inkluzija”.
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