The knowledge centre

The knowledge centre

 

Presentations from Working Group 4: Gatekeeping at National and Subnational Level - the role of the State

WG 4: Gatekeeping at National and Subnational Level - the role of the State

South East Europe Consultation
Reform of the child care system: Taking stock and accelerating action
5 July 2007

Facilitator / Chairperson: Ms. ANGELA TAYLOR, Oxford Policy Management
Technical Resource Person: Ms. VESSELA BANOVA, Deputy Director, State Agency on Child Protection, Bulgaria
Rapporteur: Ms. CAROLYN HAMILTON, Director, Children’s Legal Center, Essex University, UK

Working group framework and introduction by the Chairperson. Ms. ANGELA TAYLOR, Oxford Policy Management

Topic I: Assuring service quality and system performance

Ms. VESSELA BANOVA, Deputy Director, State Agency on Child Protection, Bulgaria: Quality assurance of services - how to build a coherent system and overcome challenges in a multi-sectoral context.

Ms. ANGELA TAYLOR, Oxford Policy Management: From standards focusing on institutional infrastructures and formal education requirements for staff to standards based on service outcomes for service users.

Topic II: Quality assurance through the improvement of data base and measurement tools

Mr. BAJRAM KELMENDI, Head of Department for Social Services, UNAP Kosovo: The design and use of the data base on families and children at risk for regulatory purposes and/or for case follow up.

Ms. ELENA TUDOR, Director of Monitoring Department, National Authority for the Protection of Children’s Rights, Romania: Which types of social protection services and functions of the system at all levels is the current information system serving?

Ms. BOJANA ROZMAN, Mental Health Initiative, Open Society Foundation, Croatia: Quality assurance as a means of establishing and measuring human rights’ protection and social inclusion of service users - lessons learnt from partnership with “Inkluzija”.