Suppliers’ rating
UNICEF is accountable to children and women first, but also to Government and donors.
Every dollar invested should contribute to the development of children and women. Therefore we expect vendors (suppliers, contractors or NGOs) to exhibit the highest sense of responsibility in their discharge of contractual obligations.
In line with this, UNICEF will acknowledge vendors who meet or exceed our expectations. As a result, the Supply and Procurement Section has designed five categories for ranking its vendors. The following criteria apply:
- Quality
- Timely delivery
- Value for money
- Transparency and honesty
- Responsiveness
- Continuous improvement
- Provision of value added services/goods
Excellent
Consistently exceeding expectations in most of the criteria.
Examples:
- A vendor regularly delivers expected products before the standard lead time on the purchase order.
- A vendor reports on the situation of children after a major disaster as a contribution to UNICEF’s mission although this is not required under its contract.
- A vendor is awarded a contract, but recommends useful changes in the contract to achieve the objectives without any financial benefits.
- A vendor provides value added services i.e. installation services for products that require installations at no extra cost.
Good
Satisfactory performance and regularly meeting requirements as contracted.
Example:
- A vendor always delivers expected products and/or services as contracted without any deviation.
Fair
Inconsistent performance but failures are rectified in a timely manner.
Examples:
- A vendor always asks for extension to complete an assignment but completes the work within the agreed and negotiated additional time.
- A vendor frequently requests substitution of samples from the originally submitted sample but the alternative sample supplied is satisfactory.
Bad
Unsatisfactory performance, dishonest behaviour, lack of transparency and questionable ethical conduct.
Examples:
- A vendor always fails to deliver on time and is routinely performing poorly.
- A vendor fails to employ the right number/skilled staff on UNICEF project as per its technical proposal, on which basis he was awarded the contract or PCA.
- A vendor provides substandard products compared to the sample agreed to.
Ugly Consistent failure to deliver and persistent dishonesty.
- Gross neglect of contractual obligations.
- Gross ethical misconduct and/or fraud.
- No or very limited customer service
Ugly vendors will be blacklisted. Examples:
- A vendor persistently returns purchase orders at the last hour when delivery is required in the pretext that it cannot deliver the required service/goods.
- A vendor fakes documentations to win contracts.
- A vendor is contracted to undertake a survey, but fails to pay or under-pays the staff and presents a fake report without actually undertaking the survey.
- A vendor is engaged in fraud.
